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Adobe RoboHelp Server (RH 2019)

New Here ,
Feb 28, 2024 Feb 28, 2024

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Hello everyone, I have a question regarding the 2019 version of RH... was there a usable version of "Robo Help Server" for this version, if so, is it included in the RoboHelp license or could it be purchased separately?

Otherwise, would it currently be possible to purchase a license for a version of Robo Help Server compatible with RH 2019...or would it be necessary to update the entire RH suite?
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Community Expert ,
Feb 28, 2024 Feb 28, 2024

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RoboHelp Server is a separate product and not included with RoboHelp 2019 or the TCS Suite.

 

It's a common misconception that you need RoboHelp Server to publish the output. You don't. Server provides various features such as topic usage but you don't need it just to publish your output. Are you aware of that?

 

Then which licence are you using. 2019 could be purchased as a perpetual licence or a subscription. Also you haven't said whether you are using the Classic Version or the new UI.

  • If you have a perpetual licence you would need to contact Support to see if you can still buy RoboHelp Server for 2019 versions.
  • If you have a subscription and you are using the new UI or are willing to change to it, then you could upgrade to 2022 and get the current version of Server.

 

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

 

The New UI is very different so take a look at the RoboHelp Tour on my site before you leap. Once you are used to it, it's easier to use but there's a learning curve and if you have a release due soon, you might want to hold off.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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