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M_Boyd
M_Boyd
Inspiring
August 21, 2013
Question

After applying the fix for the IE 10 problem, no topic is displayed in the right pane

  • August 21, 2013
  • 1 reply
  • 2197 views

The background:

  • We create WebHelp using RoboHelp 10.
  • It's a merged help system that uses a script (from Peter Grainge's site) to redirect from the parent start page to the initial topic.
  • The help is deployed in a web-based application.

I applied Adobe's fix for the IE 10 display issue (the one that should fix the generated help). Then I regenerated the help and added the updated files to the product build. I'm seeing different behaviors. depending on how I access the build.

Accessing the help from the product:

When I run the product in IE 10 and click the Help button:

  • The right pane is initially empty and is gray (instead of the default white background):
  • If you click a topic in the Contents, the right pane doesn't change.
  • You can do either of the following to display the currently selected topic:
    • Resize the browser window.
    • Click a different tab in the navigation pane (Index or Search).

After you take either of those actions, everything seems to work as expected.

Running the help stand-alone:

If I run the generated help by opening the start page in IE 10, the right pane displays the initial topic as expected. However, I still experience the original problem. For example, clicking a link from the search results does not display the topic until the pane is resized.

Has anyone else seen this behavior? As a fall-back, we can add the meta tag to emulate IE 9 to our compiled start page. But, of course, we would prefer a different solution since any post-generation step could be forgotten in the scramble to get a release out.

Thanks,

Melanie

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 22, 2013

If you applied the Rh10 solution to the install files, you don't need to apply the other fix. Maybe applying both is the issue?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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M_Boyd
M_BoydAuthor
Inspiring
August 22, 2013

I applied only one fix for the IE 10 problem -- the fix that's supposed to make subsequently generated files behave correctly. Then I added my regenerated help files to the product build system (so that I could access the regenerated help from the product the next day).

Willam van Weelden
Willam van Weelden
Inspiring
August 28, 2013

I spoke too soon. We have three products with three separate help systems. My change to the skin fixed the issue for two of the three help systems.

The third help system is still broken, and I'm at a complete loss. It uses the same CSS, the same skin, and the same publishing options. The only difference is that it's much, much larger than the other two and has been developed over the course of many years.

Opening this help system through the product displays the empty, gray right pane shown in the screen shot above.

The following changes do NOT solve the problem:

  • Generating without a skin.
  • Adding the meta tag to emulate IE 9.

The only thing I've found so far that DOES solve the problem is to force the browser out of compatibility mode. I can do this in either of the following ways (both of which display the help correctly):

  • Open the F12 Developer Tools and select "Browser Mode: IE10". (This helped me troubleshoot, but is obviously not a solution.)
  • Enter the following meta tag in the start topic: <meta http-equiv="X-UA-Compatible" content="IE=edge">

If no other solution presents itself, then we'll have to ship with the meta tag. But I wish I could figure out what makes this help system different.


Can you share a project with me? I can take a look and perhaps I can find something.

Greet,

Willam

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