Participant

Question

After publishling, my baggage .xlsx file links open in Winzip rather then Excel 2010

Forum|Forum|13 years ago
July 12, 2012
2 replies
1721 views

I'm running Robohelp 9, published on a Robohelp 8 server, after publishling, my baggage .xlsx file links open in Winzip rather then Excel 2010 (the .zip folder does not hold the appropriate file)

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C

Cake-Monster

Participant

Did you get this fixed? I have the same issue. When testing inside RoboHelp everything is fine, the file is an xlsx and the link is connected to it. When we publish the xlsx extension gets dropped and replaced with a .zip.. the file isnt being zipped, it is simply being renamed, as is the link to it.

Peter Grainge

Community Expert

Try publishing to a local folder first.

I just set up a link to an xslx file and published to a local folder. The file opened in Excel as it should and the file extension was left untouched. I have never seen Rh change any file extension during publishing so if the same test works for you, I'm thinking you need to check with your IT people as to why publishing to the server is different.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Please see the thread at http://forums.adobe.com/message/4740458#4740458

This thread will be locked to avoid duplication.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jeff_Coatsworth

Community Expert

Where are you opening them from? It almost sounds as if the file association for Excel files has gotten messed up on the terminal where you are opening the .xlsx file.

S

SavagekbAuthor

Participant

Internet Explorer 8

This occurs for anyone trying to open the documents (they all use Internet Explorer 8 on Windows 7 devices)

I checked the files associations, they look fine.

RoboColum_n_

Legend

What happens if you save the file as a .XLS extension? The problem here maybe related to the file being MS Office 2010 inside a RH9 client publishing to RHS8. RHS8 has been out a number of years - certainly before MS Office 2010.

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