Air Help and Hyperlinks

[Guest]

I have added a number of baggage files and hyperlinked them to text in the topic. I generated Adobe AIR help - result is that some of the links are dead. Is this related to "Mark of the Web"? How do I turn it off in AIR help?

Thanks!

[RoboWizard]

Hi there

AIR Help is so new that manu of us are still a bit fuzzy with it. We have played with it a bit, but are by no means totally certified expert users!

I think the Mark Of The Web (MOTW) is unique to Microsoft Internet Explorer and its behavior. Frankly, I'd be shocked if Adobe were to base anything on that proprietary standard. So my guess is that you are looking at something else entirely. For starters, are we even sure that AIR Help supports the concept and operation of Baggage Files? I'd have to research that and test. It could be that it simply wasn't factored into the mix.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Guest]

Any other ideas? I have a lot of dynamic documentation in PDF and Excel format that I must distribute with each version of the .AIR file, and hyperlinked baggage files seemed the only way to go. It works GREAT on some PDFs and all Excel files, but other links to PDFs are dead. Other ideas?

[Guest]

Just another note: In the Output View when generating AIR Help, there is a reference to "processing Mark of the Web":

Applying Adobe AIR SSL 1.0 Template...
...............................................................................................
Finished applying Template in 0 sec(s)

Processing Mark of the Web...
Finished compiling Adobe AIR output in 5 sec(s)

There is an option to turn MOTW off when generating Flash and HTML help, but the option does not appear to be available in Adobe AIR. According to some other notes I found regarding broken hyperlinks to baggage files, MOTW might be creating the problem. Ideas welcome -

Thanks!

[RoboWizard · Accepted solution]

Hi there

As I said earlier, MOTW is typically IE specific, so I'm highly skeptical that's the issue. More likely you are dealing with a simple file naming/linking issue. Have you scrutinized the differences between the links that work and those that fail? Are there any potentially odd characters used? Spaces in the file names perhaps?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Guest]

Thanks Rick! Spaces in PDF filenames appear to be causing the problem, though spaces in Excel filenames don't (?). Anyway, I removed all spaces from all baggage file names, removed & recreated the links and all is working fine now.

Thanks!!!

[Guest]

Using RH 8 and Adobe Acrobat 9 Pro

Also, I have NOT been able to replicate the problem using the original PDF file names.

[Peter Grainge]

I deleted my post on the basis that Rick had solved the problem and what I had in mind was only remotely likely to solve it.

---

See www.grainge.org for RoboHelp and Authoring tips

[Guest]

I am trying to link to an Excel file in my AIR Help, but the link is unresponsive. Can someone tell me what I am doing wrong?

1. I bring in the file "ChecklistTemplate.xls" as a baggage file, into the top level of my project.

2. I create a topic in my TOC called "Template" and configure it to link to the baggage file "ChecklistTemplate.xls"

3. I create a hyperlink in a topic called "Using the Template" and configure it to link to "../checklisttemplate.xls"

Both hyperlinks (#2 and #3) work when I generate WebHelp.  They are unresponsive when I generate AIR.

[ermphd]

Hi again,

I have encountered similar problems and I think I know what is wrong with the process.

When you gen in Webhelp and click on the link, I believe that the Windows API asks you if you want to open the link in a  new window.

In AIRHelp, you only have te option to open in a "new tab" and I don't think that Windows and AIR are in synch.

According to what I understand about Air 2.0 (which will allow files to be open in their native API), that should fix the problem

Ciao

Ed

[Guest]

Just downloaded the AIR 2.0 beta runtime.  Recompiled my AIR output, but unfortunately, the links still do

not work.

[ermphd]

Bummer, sorry that you are still hung up. I'll take a look at our Knowledge base in AIRhelp mode and see if we are opening any xls files.

Another member of my team is doing the maintenance so I am not sure if this is working for us or not.

I'll post our results and process if we have one that works soonest

Ciao

Ed

[Guest]

Thanks so much.  I also logged a Bug Report with Adobe.

[ermphd]

I just checked with Rita who does the KBase AIR maint.

We had a few  xls but she converted them to HTML when we had the link issues.

I agree that this is a reportable bug.

Ciao

Ed

Message was edited by: ermphd