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A
athymy
Participant
December 17, 2013
Question

Any ideas why RH10 repeatedly crashes when I'm editing the html?

  • December 17, 2013
  • 1 reply
  • 373 views

Hi.

I've started cleaning up my html, to ensure my lists are neat-as.

But within one working day, RH10 has crashed five times.

That's a lot of annoyed tea breaks for me. Lucky I breathe with [Ctrl + S].

Does this happen to anyone else? Is there something I should look for, that I could fix? I checked the release notes of that patch—this crashing wasn't listed. And I'm on Windows 7.

Thanks in advance.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 18, 2013

That suggests something wrong with the HTML.

Try working with one of the sample projects to see if that crashes. That should pinpoint your project rather than Rh.

Come back with the results.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
athymyAuthor
Participant
December 19, 2013

Hi Peter,

Thank you for your reply.

As RH crashes approximately five times in eight hours, in order to follow your test I could have to consistently edit the html of one of the sample projects for, perhaps, a solid hour or two (or three, to be sure) before I could hope for a crash. That is not practical.

If we were to follow your hypothesis that the issue is with my project's html, then we're left with: RH has a time limit and html 'quality' limit before it crashes.

As I mentioned, I'm not doing anything fancy with the editing, just cleaning up my ordered and unordered lists. But I think you're wondering if there's some pernicious in the uneditied parts of my project's html, and we don't know what that is...

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 19, 2013

I understand your reply but it's a case of fix it or suffer it. So what else can we do?

The first one is quick and easy. Delete the CPD file and then reopen the project.

If it persists, try Tools > Update DHTML effects.

Beyond that it's down to nailing something specific.

  • Does it happen when working on specific topics?

  • Does it happen when you perform a specific feature of Rh?

My gut feel is that in cleaning up the HTML there is something not quite right.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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