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adrianaharper
adrianaharper
Known Participant
January 5, 2010
Answered

Audio doesn't work in swf

  • January 5, 2010
  • 1 reply
  • 530 views

I am using TCS2, with RH 8.0.2.208

I created a SWF using Captivate - both audio and video. Imported into FM works. Generate PDF - (save as PDF) - works. Both audio and video.

FM book linked to RH. In RH, the video plays, but no audio.

Ideas?

TIA,

Adriana

    This topic has been closed for replies.
    Correct answer Captiv8r

    LOL - I'm not yet convinced that it's not Monday. I got mad, rebooted, went away, and came back... now it works just fine.Of course it does.

    Sorry for the trouble. If I make it do it again I will share and make note of what I did/didn't do.


    Amazing isn't it? How often rebooting can clear things?

    Glad you got it sorted!

    Cheers... Rick

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    January 5, 2010

    Hi there

    Weird one for sure. I say this because the SWF contains both Audio as well as Video. One would think if you see/hear one you would see/hear the other. RoboHelp simply reserves a space on a page where the Captivate content is presented. It really has no influence over audio.

    Cheers... Rick

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    adrianaharper
    adrianaharperAuthor
    Known Participant
    January 5, 2010

    Wierd... and a show stopper. It doesn't help me a whole ton if I can't hear the audio on the video.

    When I preview the topic from within RH, the video runs fine... no audio. This needs to be fixed somehow!

    Argh....

    adrianaharper
    adrianaharperAuthor
    Known Participant
    January 5, 2010

    Hi again

    I notice you said "When I preview..."

    What happens after it has been generated? Do you hear audio then? If so, perhaps there is a fluky thing going on with the RoboHelp preview.

    Remember, previewing in RoboHelp is RoboHelp's "best guess" at what your end user will see.

    Personally, I'd wait until I generated and view the result of that before I'd scream calf rope.

    Cheers... Rick

    Helpful and Handy Links

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    Sorry -should have been more clear. It doesn't work when I generate, either. I thought maybe if it worked in the preview area and not after generating, I would be a step closer. It doesn't work in either spot. It works fine in Captivate, FM and the PDF... but hits RH like a ton of bricks and the audio gives up on me.

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