Audio doesn't work in swf

[adrianaharper]

I am using TCS2, with RH 8.0.2.208

I created a SWF using Captivate - both audio and video. Imported into FM works. Generate PDF - (save as PDF) - works. Both audio and video.

FM book linked to RH. In RH, the video plays, but no audio.

Ideas?

TIA,

Adriana

[Captiv8r]

Hi there

Weird one for sure. I say this because the SWF contains both Audio as well as Video. One would think if you see/hear one you would see/hear the other. RoboHelp simply reserves a space on a page where the Captivate content is presented. It really has no influence over audio.

Cheers... Rick

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[adrianaharper]

Wierd... and a show stopper. It doesn't help me a whole ton if I can't hear the audio on the video.

When I preview the topic from within RH, the video runs fine... no audio. This needs to be fixed somehow!

Argh....

[Captiv8r]

Hi again

I notice you said "When I preview..."

What happens after it has been generated? Do you hear audio then? If so, perhaps there is a fluky thing going on with the RoboHelp preview.

Remember, previewing in RoboHelp is RoboHelp's "best guess" at what your end user will see.

Personally, I'd wait until I generated and view the result of that before I'd scream calf rope.

Cheers... Rick

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[adrianaharper]

Sorry -should have been more clear. It doesn't work when I generate, either. I thought maybe if it worked in the preview area and not after generating, I would be a step closer. It doesn't work in either spot. It works fine in Captivate, FM and the PDF... but hits RH like a ton of bricks and the audio gives up on me.

[Captiv8r]

Any chance you can share the SWF/HTM? I'd like to see that on this end.

Cheers... Rick

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[adrianaharper]

LOL - I'm not yet convinced that it's not Monday. I got mad, rebooted, went away, and came back... now it works just fine.Of course it does.

Sorry for the trouble. If I make it do it again I will share and make note of what I did/didn't do.

[Captiv8r · Accepted solution]

Amazing isn't it? How often rebooting can clear things?

Glad you got it sorted!

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks