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Beth_Gilbert
Participant
December 8, 2008
Question

Auto sizing popup feature not working in Firefox

  • December 8, 2008
  • 1 reply
  • 734 views
I have started using Firefox as my default browser instead of IE. I just discovered that the popup windows, which I've linked from an image map on one particular document do not work. In the following doc, the image has about 35 links to popup windows, none of which work in Firefox. They do work in IE.

http://www.stoneedge.com/help/Main_Menu_5.8_Beta.htm

Is this a known issue? I couldn't find reference to it on the forum, so then I wonder if its a matter of settings. I turned of Firefox's popup blocker, so that's not it. I do prefer to use the popup, but if there's no fix, the "Display in Frame" option DOES work in Firefox, so I'll just have to use that instead.

Any information, fixes, suggestions are much appreciated!

Thanks,
Beth
    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 9, 2008
    What version of RH are you using? A lot of issues were fixed in the patches for RH7.

    See Browsers on my site.



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    A
    Anonymous
    December 9, 2008
    I installed the patch at some point, so I am running RH version 7.02.001, but the auto-sizing popup is still not working in FireFox.
    A
    Anonymous
    October 7, 2009
    Test it in a new project. My understanding was that this had been fixed.


    Hi

    I'm also having an issue with auto-sizing popups in Firefox. I'm running RoboHelp HTML 7.03.001. In projects created in this version of RoboHelp the popups work correctly in Firefox, but in projects created in an earlier version and updated in this version, the popups are not correctly sized and always appear at the top of the window instead of next to the link they're connected to. This same problem occurs in topics that were created in an earlier version of RoboHelp then imported into a project created in version 7.03. Is there any way to fix the older popups?

    Thanks!

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