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A
Anonymous
June 11, 2009
Question

Auto-sizing popup in RoboHelp 8 not the same as 7

  • June 11, 2009
  • 4 replies
  • 18229 views

Version 7

I just upgraded from version 7 to 8.  I used the Display in auto-sizing popup feature to link to topics in version 7.   When you click on a link in Version 7 the pop up window has a scroll bar for the user to scroll down to see all the information.  See attached image. In Version 8 you cannot see the scroll bar. It's push off the right-hand side of the screen.  What is causing this? Can it be fized?

Thank You

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    4 replies

    Craig_Haiss
    Craig_Haiss
    Participating Frequently
    July 24, 2009

    We're seeing the same issue with multiple help projects that were upgraded to RoboHelp 8.

    It seems to be an issue with eHlpDhtml.js. As a temporary workaround, we're replacing this file with an older version of eHlpDhtml.js (from RH7) after generating the help. Then popups display correctly. (If you use DHTML features other than popups, you might not want to do this. Popups might behave, but other features might break if they rely on the version 8 code.)

    There's no way to replace the eHlpDhtml.js file in the source folder because RoboHelp 8 will just overwrite it with the newer version.

    A minor issue, but it would be great to have it fixed. RoboHelp 8 is such a great product.

    Willam van Weelden
    Willam van Weelden
    Inspiring
    July 24, 2009

    If you are really sure about using the version 7 ehlpdhtm.js, you can put the robo7 version in the directory's \Robohelp and ]]>\Robohtml. Robohelp will use the script in that directory. Always make a backup of the original ehlpdhtm.js!

    I personally use a php-script to copy some modified files from a network directory in my output folder. This way you don't have to overwrite any robohelp source files and still have the benefit of using your own files.

    Greet,

    Willam

    Craig_Haiss
    Craig_Haiss
    Participating Frequently
    July 27, 2009

    Great idea, Willam! Thanks for the tip.

    -Craig

    A
    Anonymous
    June 12, 2009

    I upgraded another project and have the same problem with the auto-sizing box cutting off the scroll bar.  In version 7 the user could click on an image and use the scroll bar to see more informaton (Frist image). In version 8 the scroll bar is cut off (Second image).  When you try to scroll to the right on the bottom to see the scroll bar the pop up goes away.    What is causing this?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 12, 2009

    Can you now try what I suggested? I am trying to identify if this is going wrong during the upgrade. Creating a new project is different to upgrading.

    See www.grainge.org for RoboHelp and Authoring tips

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    A
    Anonymous
    June 15, 2009

    Hi there

    In addition to my colleague Peter's excellent advice, you may also find you need to click Tools > Upgrade DHTML Effects in Topics... for the upgraded projects.

    Cheers... Rick


    Rick,

    I sent in a bug report like you suggested and they responded that there is a bug. See their response.

    Hi Michael,

    Thanks for reporting this. It is a bug in RH8 and we are looking into fixing as soon as possible.

    Regards,

    Vivek.

    A
    Anonymous
    June 11, 2009

    scrollbar8cutoff.png

    Here are two pictures.  Thanks for letting me how to insert them.   If you click on the first word of the hyperlink sentence the scroll bar will show.  If you click in the middle of a hyerlink sentence the scroll bar won't show.

    Thanks

    A
    Anonymous
    June 11, 2009

    autopopupscrollbar7.png

    This is the picture with the scroll bar on the right I meant to send. This is version 7.

    Captiv8r
    Captiv8r
    Legend
    June 11, 2009

    Hi again

    I can't help but to notice that the image with the missing scroll bar contains a scroll bar across the bottom. Does the popup appear with the vertical scroll bar if you scroll the page to the right?

    Note that I'm not suggesting you should find this behavior to be acceptable and you should ignore it, but it may be a work around until we figure out a way to fix it (or until the developers issue a fix).

    In the mean time, you should consider filiing a bug report on it.

    Click here to visit the Wish Form/Bug Reporting Form

    Cheers... Rick

    Captiv8r
    Captiv8r
    Legend
    June 11, 2009

    Hi there

    If only we could see the second image.

    It's really frustrating to know an image is there but not see it. There are other ways of sharing images with us. Instead of attaching them you are able to insert them inline so they appear right inside your post!

    Just use the camera icon.

    Cheers... Rick

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