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Anonymous

Question

Black Screen on Starter Pod, Preview Screen & Generate View

Forum|Forum|14 years ago
July 20, 2011
1 reply
414 views

I am getting a black screen on the starter pod, preview screen and generate view screen. I have deleted and reinstalled the software twice. Still getting the same issue. I am using Vista 32 with Service pack 2. Any suggestions to a solutions out there.

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Community Expert

Community Expert

Not something I have seen reported. What version of RoboHelp are you using?

See www.grainge.org for RoboHelp and Authoring tips

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A

Anonymous

I'm using Robohelp 9.

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Anonymous

The start pod problem is there even when you have opened RoboHelp but not opened any project?

You have admin rights on your machine?

See www.grainge.org for RoboHelp and Authoring tips

Yes to the starter pod question. Before I open a project is black. And yes I also have admin rights to my machine. Its my personal laptop.