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K
kfc_1965
Participant
February 4, 2015
Question

Boilerplate instructions for WebHelp search?

  • February 4, 2015
  • 1 reply
  • 464 views

My users keep expecting the search function in WebHelp to work like Google search. Thus, they hate it. Does anyone have any boilerplate search instructions they would recommend for publication in a WebHelp project?

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1 reply

RoboColum_n_
RoboColum_n_
Legend
February 4, 2015

Take a look at Peter Grainge's article on ZoomSearch. It is not the same as Google but it is better than RH's in built offering.

ZoomSearch

K
kfc_1965Author
Participant
February 5, 2015

Thanks, I did see that. Unfortunately, we are using Amazon Web Services, so I don't control much about the server.

K
kfc_1965Author
Participant
February 5, 2015

What control do you need over the server to implement the instructions on my site?

All you need to do is upload some files for ZoomSearch in addition to the Rh files.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


from the instructions:

  • PHP and CGI need to be enabled on the server that will host the help and that is something your developers or IT people will have to set up. It is not difficult for them so don't let them put you off. A CD or DVD can be set up to run these methods and the same tools can be used within a folder to make it work as if it were on a PHP/CGI enabled server, although it is not quite as slick as the server being properly enabled. 
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