Browse sequence disappears in CHM on other PCs

Forum|Forum|15 years ago
April 22, 2010
1 reply
4409 views

When I generate a Microsoft HTML Help file from RoboHelp 8 running on my Windows Vista machine, I am able to view the browse sequence I've created. However, when I put this on the desktop of either a Windows 7 user or another Windows Vista user, everything works EXCEPT the browse sequence is not visible. They do not have RoboHelp on their computers, and neither will the multitude of users who will ultimately read the help file. Any suggestions?

HTML

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RoboColum_n_

Legend

They will need the HHACTIVEX.DLL file installed and registered on each PC for them to see the glossary.

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A

Anonymous

Thanks, Colum. I'll see how this goes. If my boss doesn't want to bother installing it, then there's no way our user base will bother, and

it's likely I'll have to forego creating this extremely valuable tool.

Captiv8r

Legend

Jeff

Is there a 64-bit version of the hhactivex.dll as well as a 32-bit version of it? Or is there just a 32-bit version and the help application runs in 32-bit emulation on 64-bit machines?

Hi all

I'm not Jeff of course, but will offer the following.

1. There never has been (to my knowledge anyway) a 64 bit version of HHActiveX.dll. There has only ever been the one version and most likely it's 32 bit.

2. I've seen issues beginning with RoboHelp 7 where Browse Sequences and Glossary tab simply won't appear for whatever reason. I've never managed to sort why. It happened to me on my development machine with a tremendous amount of regularity. I believe I reported the behavior to Adobe but never received anything back saying what to try or how to address the issue.

Because of this, my own personal recommendation would be to avoid using the Browse Sequences and Glossary.

Cheers... Rick