Skip to main content
blueon
blueon
Participant
August 15, 2011
Answered

browser based AIR Help and PDF Files

  • August 15, 2011
  • 3 replies
  • 740 views

Hi everyone,

I am so glad to have forum like this, hoping that sharing your experiences will help a little bit further.

Just recently I have tried to generate an browser based AIR Help in combination with merged projects. By the way, Peter Grainge's tutorial was very helpful here, thanks Peter!

My project also contained a single PDF file in a baggage container. After I had published my file, I had noticed that it was not possible to open the PDF in any way.

So I tried the same using the Adobe AIR Help Application and there the PDF worked. Now I was wondering whether I did something wrong or do I need to be aware of something.

Personally I don't mind using the Adobe AIR Help Application, the only disadvantage I had discovered beside the local installation, is the the document spacing seemed to be a little odd. Actually there was no space between the border and the content. With any other single source output there is, including the browser based AIR help.

I didn't find any similar problems on this forum, but maybe any of you has a little hint for me.

Thanks and greetings from Germany,

Christian

    This topic has been closed for replies.
    Correct answer Praful_Jain

    hi,

    Did you try opening the Browser Based help output in Firefox browser or chrome browser. Internet Explorer has an issue where it does not open any files in case of browser based help when viewed locally (security issue with IE).

    If you publish this help to any webserver and view from there , then every thing will start working fine as expected. Please check and let me know

    thanks
    Praful Jain

    3 replies

    blueon
    blueonAuthor
    Participant
    August 16, 2011

    Hi Peter, hi Praful,

    thank you both for you quick replies!

    It really seemed to be the Internet Explorer Security settings that wouldn't let me view the pdf. Once published to our server the problem had been solved.

    Thanks again!

    Regards,

    Christian

    Praful_Jain
    Praful_JainCorrect answer
    Participating Frequently
    August 16, 2011

    hi,

    Did you try opening the Browser Based help output in Firefox browser or chrome browser. Internet Explorer has an issue where it does not open any files in case of browser based help when viewed locally (security issue with IE).

    If you publish this help to any webserver and view from there , then every thing will start working fine as expected. Please check and let me know

    thanks
    Praful Jain

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 15, 2011

    PDF should work from browser based AIR Help. Try a different file.

    See the AIR topics on my site about the margins. In short, you create a copy of your CSS and just change the body tag margins in Notepad. Use the ordinary CSS when you are working or creating other outputs, use myproject_AIR.css when you generate the help.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices