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Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
October 14, 2011
Question

Browser Based AIR Help not displaying in browser

  • October 14, 2011
  • 4 replies
  • 9060 views

Hi All!

Publishing with RoboHelp 8...

WebHelp generates and publishes properly to the server. Viewable, working, all good.

Browser Based AIR Help previews, generates, publishes, but won't display via IE or Safari. All that I get is a blank page instead of index.htm

Side Note/Side Issue: Project contains links to Baggage File PDF's. The links in the WebHelp version works properly. The BB AIRHelp only displays a blank page

Any thoughts?

    This topic has been closed for replies.

    4 replies

    B
    burnettejacob
    Participating Frequently
    August 2, 2018

    I'm running into this same error even though the project was working a few hours ago. The only thing I can think of is that adding an additional content area and ToC has somehow messed up my settings. I know it isn't the server because we've been publishing with it for years. I'm also generating locally and then manually publishing to the server, so I know that isn't the issue either. I've tried changing the start page to another folder, but that didn't help. Advice would be greatly appreciated.

    Edit: By the way, it works just fine when viewing the project locally. I tested a new project and that also works on the server, so I know I've messed something up. I'm just struggling to identify what.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 2, 2018

    If it works locally, but not on the web server, then I would suggest that something isn't being copied up to the web server. I'd go and wipe the folder clean on the webserver & then re-copy all the contents of your local \!SSL!\ output folder back up again.

    B
    burnettejacob
    Participating Frequently
    August 2, 2018

    I think I've narrowed it down to the additional content area. If I delete the new content area, it works fine. As soon as I add it back in, it breaks. Looking through the files, I see that there is an index file for each content area and a third, I'm assuming primary, index. I guess this confuses the browser. What step have I messed to be able to successfully have more than one content area?

    J
    johnstst
    Known Participant
    January 24, 2013

    Not sure if you identified the issue with this or not. I have run into this issue before as well and my solution, while basic, has always worked on HostGator at least by simply changing the case on the following javascript file from "ac_oetags.js" to "AC_OETags.js"

    I have no idea why that makes a difference but it has - every time

    A
    Anonymous
    August 9, 2012

    Hello. I just attempted to publish a current RoboHelp HTML project as Browser-based AIR help. I published directly to the network server (\\onbase.net\shares) and I get the same results - a blank index.htm page. However, when I publish to the !SSL folder locally and launch the index.htm file, the help launches with no problem. How did you work out your issue?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 10, 2012

    My first thought it that the network server to which you are publishing is not a web server. You will need to liaise with your IT people on that.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    August 17, 2012

    Let us know how that goes.

    I still think the quickest way to establish prove the problem is the server is to let me have the output for the test project. I can put that on my site for a short period so that only you or anyone you give the link to can access it.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    Set up a server and web client for publishing and had a developer check it.  It is fine.  I successfully published a small project as browser-based help and had others view it via the server. Now for the bad news...

    I set up a new web client (site) on the server -  in the same manner - and created a new SSL for it - in the same manner.  This SSL, however, was for my main (larger) project.  It won't publish!!!  I get the "Publsihing has been cancelled. The process cannot access the file becasue it is being used by another process." error message.  Looks like others have this problem, too.  I checked community, read the posts, and have tried the recommended remedies (rename the folder, uncheck Republish All, etc.).  Nothing works.  I've even create a new site from scratch, new application pools, etc. and that doesn't work either. 

    I spent all day with this yesterday.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2011

    Has the help been moved from where you generated it to another local location?

    Check the copy where you generated it. See Snippet 106 on my site. I think it is the same problem.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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