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S
sencinas
Inspiring
March 3, 2009
Question

Can not view topics in infolink

  • March 3, 2009
  • 11 replies
  • 658 views
Can not access topics from the Table of contents, they will show as Page can not be displayed. However when we try and access the same topic for another page it will display.
This topic has been closed for replies.

11 replies

S
sencinasAuthor
Inspiring
March 4, 2009
I'm not sure I will ask around, unfortunately I came into the project after the build was already done. The person who set it all up is no longer around so we have nobody to turn to for answers
RoboColum_n_
RoboColum_n_
Legend
March 4, 2009
Someone somewhere must have responsibility for it even if they don't know what to do
RoboColum_n_
RoboColum_n_
Legend
March 4, 2009
So it works OK when opened manually which narrows the problem down to the InfoLink product. You'll have to see if you can find someone who does understand it as it appears to be a user specific application. Does anyone know how the help is called from within Infolink?
S
sencinasAuthor
Inspiring
March 4, 2009
Yes we have tried and that is what is so frustrating to me because I am definitely not a programmer and I do not read code so I am trying to trouble shoot a product that I don't fully understand.
RoboColum_n_
RoboColum_n_
Legend
March 4, 2009
What happens if you open the help file manually via Windows Explorer? Do you see the same behaviour?
S
sencinasAuthor
Inspiring
March 4, 2009
Sorry there are some topics that do not display from the Table of Contents, however we can access those topics and they do display when we go through a link. It is not every topic that will not display it's only certain ones. Once we manually publish a new topic the system will show the topic that was not displayed earlier from the table of contents. However this just makes another topic disappear.

Infolink uses Internet Explorer to run
S
sencinasAuthor
Inspiring
March 3, 2009
Sorry yes that is correct
RoboColum_n_
RoboColum_n_
Legend
March 3, 2009
Looking back at your original post, I am a bit confused. You say that some topics accessed from the TOC don't display but go on to say that these topics do display when viewed from "another page". Do you mean that links to these topics do display them and that it is just when you view them from the TOC that the problem occurs? Can you also confirm that none of the topics in the TOC display when viewed from it?

If this the case I have to admit to being a little unsure what to suggest. Is "Infolink" some sort of in house browser platform or does it use a browser. If so, which one?
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 3, 2009
I think Colum was seeking confirmation that you are generating webhelp rather than a CHM.

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S
sencinasAuthor
Inspiring
March 3, 2009
HTML files?
RoboColum_n_
RoboColum_n_
Legend
March 3, 2009
And the output you are generating is....
S
sencinasAuthor
Inspiring
March 3, 2009
Sorry Infolink is what we use to display our projects from RoboHelp. These are just policies that are written up to tell people how to process different types of claims correctly. It starts out as a word document and than we import this into RH7 and it turns it to HTML. However we have some topics that will not display properly, along with other issues
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