Can't connect to Salesforce knowledge sandbox

[maryannh1366]

I am using RH 2022.2.22 (although I still don't get any response when I do About/check for updates). I am on Windows 11 installed on 4/4/2023.

I am able to set up a publish profile and the window says I am logged in. I get a message in the lower right-hand corner but then I get an error in the middle of the screen.

Then I go to create the output and I get the same conflicting error messages (see screenshot).

In the lower right "User Validated" but then in the middle the error message.

I am able to use all the information from the publish profile and log in manually, I have been made an administrator in our sandbox. 

This screenshot shows that I am successfully logged in.

Any ideas on how I can get connected?

Thanks,

Mary Ann

[Peter Grainge]

The regular supporters of this forum are not Salesforce users so cannot help. I can only suggest trying Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[maryannh1366]

I sent an email to support last Thursday and I've had no reply, how long is the expected wait time?

[Peter Grainge]

I have flagged this with a contact but they are not part of Support. Hopefully they can get something done.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[maryannh1366]

Thank you !

[B Durai34744257njoi]

@maryannh1366, I ran into the same issue, was there a solution for this? 

[Jeff_Coatsworth]

@B Durai34744257njoi are you on the latest patch for RH2022 (3?) Have you tried contacting the RH folks at that email?

[maryannh1366]

I was given the wrong connection string by our sales team. Everything was fine after that was resolved. Someone from Adobe RH helped me figure it out. They were very helpful!