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A
Anonymous
February 28, 2012
Question

can't install patches 8.0.1 and 8.0.2 for robohelp 8

  • February 28, 2012
  • 2 replies
  • 763 views

I installed Robohelp 8 on an XP workstation and now trying to install (update) patches 8.0.1 and 8.0.2. No errors, they just don't install. Has somebody else encountered this issue?

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    2 replies

    A
    Anonymous
    February 28, 2012

    Peter, I've tried both the Update menu and the link, to no avail. And yes, I'm logged in as admin.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 28, 2012

    Check Help > About for the version and check Add / Remove Programs. Do they both say the same thing?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    February 28, 2012

    Help, About - Adobe Robohelp 8.0.0.203

    A/R Programs - Robohelp 8.0

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 28, 2012

    Are you trying to install from the RoboHelp menu?

    Try downloading from http://www.adobe.com/support/robohelp/downloads.html

    As you installed RoboHelp itself I assume you have admin rights, or were they just granted temporarily? You need them to install the patches as well.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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