Can't Install RoboHelp HTML Service Releases

Question

I need to install the RoboHelp 9.0.1 and/or 9.0.2 service releases. I have 9.0.0.228 installed and the "Updates" link is deactivated on the help menu (though obviously there are two updates available). When I try to update either service release manually via the AdobePatchInstaller, I get an error messsage that the Update Failed - Updates could not be applied because updates are suppressed by the Administrator. I am an administrator on my computer and updates are not being suppressed. Is there another setting I am missing?

BlalockD · Accepted Answer

Just tried that - added myself specifically (event though the Administrators group was listed), same problem. (thank for helping me btw)

FOUND IT!!! - http://forums.adobe.com/message/4758115 - this works like a charm!!!

Interestingly enough - I found this via a Google search - could not find it within Adobe's Community searches.

Thanks to Jeff for his assistance!

Jeff_Coatsworth · Answer

Sometimes the auto-updater gets messed up – try doing them manually from here - http://www.adobe.com/support/robohelp/downloads.html

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