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BlalockD
Inspiring
November 8, 2013
Answered

Can't Install RoboHelp HTML Service Releases

  • November 8, 2013
  • 1 reply
  • 548 views

I need to install the RoboHelp 9.0.1 and/or 9.0.2 service releases. I have 9.0.0.228 installed and the "Updates" link is deactivated on the help menu (though obviously there are two updates available). When I try to update either service release manually via the AdobePatchInstaller, I get an error messsage that the Update Failed - Updates could not be applied because updates are suppressed by the Administrator. I am an administrator on my computer and updates are not being suppressed. Is there another setting I am missing?

This topic has been closed for replies.
Correct answer BlalockD

Just tried that - added myself specifically (event though the Administrators group was listed), same problem. (thank for helping me btw)


FOUND IT!!! - http://forums.adobe.com/message/4758115 - this works like a charm!!!

Interestingly enough - I found this via a Google search - could not find it within Adobe's Community searches.

Thanks to Jeff for his assistance!

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 8, 2013

Sometimes the auto-updater gets messed up – try doing them manually from here - http://www.adobe.com/support/robohelp/downloads.html

B
BlalockDAuthor
Inspiring
November 8, 2013

Thanks, Jeff, but I already tried that - the error message was from when i tried to manually update. The message says that the updates cannot be applied because they are suppressed by the administrator, but I AM an administrator.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 8, 2013

Windows 7 Professional with Sevice Pack 1. I'm in the administrators group "Administrators have complete and unrestricted access to the computer/domain", but for some reason, I don't when it comes to the RoboHelp service pack. IS there some setting I might be missing? I thought that since RoboHelp wasn't able to see that there were updates available, that might be the case. I need the update to fix the Conditional Build Tag issue (it's makeing me crazy), but would I be better off just upgrading to RoboHelp 10?


Yeah, they lie – right-click on your c:\ drive and check the Security tab – bet you don’t have Full Control

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