Skip to main content
T
tatkinson
Known Participant
August 31, 2009
Question

Can't open my .chm

  • August 31, 2009
  • 1 reply
  • 3106 views

Hello!  I recently switched from RH 5 to 8.0.0.203.
I can not open the .chm files I generate. I get this message from MS

Any advise?

This topic has been closed for replies.

1 reply

MergeThis
MergeThis
Inspiring
August 31, 2009

.chm files cannot be opened on a server; copy it to a location on your local machine.

Good luck,

Leon

T
tatkinsonAuthor
Known Participant
August 31, 2009

It IS on my c drive......check the path on the message.

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

(205) 408 4600 ex. 1513

Message was edited by: Peter Grainge

T
tatkinsonAuthor
Known Participant
September 1, 2009

Hi there

I think another question is appropriate here.

Are you able to open *ANY* CHM files on this PC?

If the answer is no, you have a basic Windows issue that needs to be addressed. If the answer is that you are able to open other CHMs, there is an issue with only this project.

So before attempting to troubleshoot further, you need to determine the scope of the problem.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks


Tried two other CHMs, which opened correctly.

Questions:

Would reloading RoboHelp 8 help any?

If so, can I reload over the 8 that is there, now?

Should RoboHelp 5 been removed prior to loading 8?

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

Tom.Atkinson@fnis.com

(205) 408 4600 ex. 1513

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices