Can't open my .chm

[tatkinson]

Hello!  I recently switched from RH 5 to 8.0.0.203.
I can not open the .chm files I generate. I get this message from MS

Any advise?

[MergeThis]

.chm files cannot be opened on a server; copy it to a location on your local machine.

Good luck,

Leon

[tatkinson]

It IS on my c drive......check the path on the message.

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

(205) 408 4600 ex. 1513

Message was edited by: Peter Grainge

[Peter Grainge]

Tom

1] Pretty sure this is covered so please try a search first.

2] I edited your post to remove you email address. Email addresses on any forum are a good source for spam address harvesters. So unless you are expecting your wealthy Nigerian uncle to pop his clogs, best avoided in posts.

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See www.grainge.org for RoboHelp and Authoring tips

[tatkinson]

Thank you, Peter.  I'll do that search.

[tatkinson]

Peter, I did the search as you suggested, but found nothing that matched my problem (perhaps because I'm none too bright ).
While there were plenty of somewhat similar articles, none addressed an inability to open chm and receive a windows message that simply states "can't open it."

[Peter Grainge]

This is just a single CHM, correct?

Right click it in Windows Explorer and select Properties. See if there is a check box about it being a downloaded file.

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See www.grainge.org for RoboHelp and Authoring tips

[tatkinson]

Will do, Peter.

May be an hour or so before I can respond.

Thank you!

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

Tom.Atkinson@fnis.com

(205) 408 4600 ex. 1513

[tatkinson]

Peter,

This is a single CHM.

I checked the properties. The only check boxes available are:

General tab

Read Only (unchecked)

Hidden (unchecked)

Advanced Button

File is ready for archiving (checked)

For fast search allow Indexing.......(checked)

Compress contents.........(unchecked)

Encrypt contents.....(unchecked)

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

(205) 408 4600 ex. 1513

[RoboWizard]

Hi there

I think another question is appropriate here.

Are you able to open *ANY* CHM files on this PC?

If the answer is no, you have a basic Windows issue that needs to be addressed. If the answer is that you are able to open other CHMs, there is an issue with only this project.

So before attempting to troubleshoot further, you need to determine the scope of the problem.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[tatkinson]

Will do, Peter.

Thanks

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

Tom.Atkinson@fnis.com

(205) 408 4600 ex. 1513

[tatkinson]

Tried two other CHMs, which opened correctly.

Questions:

Would reloading RoboHelp 8 help any?

If so, can I reload over the 8 that is there, now?

Should RoboHelp 5 been removed prior to loading 8?

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

Tom.Atkinson@fnis.com

(205) 408 4600 ex. 1513

[RoboWizard]

Hi there

Personally, I'd doubt reloading will help you. It may, but I doubt it will.

Have you tried opening one of the sample projects and attempting to compile that to CHM? Or possibly create a totally new project and see if that compiles.

My gut feeling on this is that you have an issue with only this project. You might even find that creating a totally new Single Source Layout will resolve it. If you choose to try that, be sure to create from scratch instead of duplicating the existing layout. If you duplicate, any issue that would be present would be carried along into the new one.

You also probably want to click Tools > Options > General tab and ensure your Output View is showing. If you have hidden it (I keep mine hidden) it may come in handy to help isolate where things are falling apart.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[tatkinson]

Rick,

Your gut feeling was right. Something was corrupted in that one project.

Thank you!

Tom Atkinson

Senior Technical Writer - Documentation

Fidelity National Information Services

Tom.Atkinson@fnis.com

(205) 408 4600 ex. 1513