Can the custom button image be changed?

Hi again

Where exactly did you place the redirect page? I ask because it's a common issue that folks stick one in a folder and forget that when they configure where the optional button goes, they forget to include the folder path.

For example, you may have pointed to simply "redirect.htm". But you actually have the page in a folder named maybe External_Links. If this is the case, the field where you specify the HTML paget or URL to open should reflect:

External_Links/redirect.htm

Hopefully that gets you squared.

Cheers... Rick

Hi again

To create a redirect, just create a basic topic. Then change the view to see the HTML. Near the top you should see a list of meta tags. They look like this:
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp - www.adobe.com" />

So you add another tag that looks like this:
<meta HTTP-EQUIV=refresh CONTENT="0;URL=http://www.company.com/index.php?page=customer-care&hl=en_US">

Be sure to save the page before returning to the edit or WYSIWYG view.

Cheers... Rick

Hi there

Are you certain the compilation is failing? I ask because links to external URLs will cause a note to be issued when compiling. Normally the note can be safely ignored.

If the compilation is truly failing, you could probably work past it by creating an HTML page you would use as a redirect. Then simply link to that page from the button.

Cheers... Rick

Hi, Derek,

Those two buttons just link to help topics or Web pages. You can't change their button images or functionality.

It's (just about) possible to add custom buttons to the toolbar by using a third-party DLL, HWServer.dll, which you can obtain from here:

http://www.helpware.net/hwserver/

However, the procedure for using this DLL is somewhat tortuous, to say the least, and you must install it on all your users' computers. For these reasons, I'm unaware of anyone who is using it.

Pete