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gsmichaels
Known Participant
June 10, 2011
Question

Can WE 7 failure cause RH9 corruption/crashing?

  • June 10, 2011
  • 1 reply
  • 1217 views

Moved a complex child/master proj. from RH8 to RH9. Created new, single proj. to hold all child/master topics. During process, Windows Explorer  (WE) closed itself repeatedly.  Just as proj. was completed, all broken links removed, proj. crashed. Adobe Support had me delete project .xpj and .cpd  files. Opened hhp file > regenerated project.  

More crashes. Adobe support had me create new proj and import files. Successfully stabilized and finalized new Javelina Help in single RH project. Still experiencing WE auto-closures and RH crashes. Corrected prior failure to enable Clear Proj Cashe check box in Tools > Options >General tab. Following crashes, Proj Master > HTML Files folder is empty; TOC empty. All topics listed as broken links and appear in WE7 view. Adobe support had me remove xpj and cpd. Recovered topics. Still, Project Manager and TOC topics organization lost within folders. This proj size is 56 MB with 2328 files/203 folders.

Moved to new proj entirely (Claims Pricing). Continual WE auto-closures. Import several topics to new proj, two w/ dup file names. Delete one of the dup. files from Proj. Manager. Project crashed. Reopened proj. It crashed again in less than 30 minutes. This proj size is 5.31 MB with 110 files/8 folders.

IT assures me that all system min. requirements have been met. Projects contain virtually no image files.

IT is at a loss to explain WE auto-closures and RH9 crash events or continuing proj. corruption. Per IT:

We rebuild built Glenns old machine, several times, with various OS versions. We’ve replaced Glenns machine with new hardware and rebuilt that as well. We are pretty stumped.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 10, 2011

    There is a thread somewhere on these forums that I think covers this. I am trying to find it.

    Do you also have RoboSource Control installed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    G
    gsmichaelsAuthor
    Known Participant
    June 10, 2011

    I am not currently using robosource. It is not installed at this time.

    Sent from my Verizon Wireless BlackBerry

    G
    gsmichaelsAuthor
    Known Participant
    June 10, 2011

    I found the thread I was thinking of and it was RoboHelp 8 and RoboSource Control related. However refer your IT to Item 28 at http://www.grainge.org/pages/authoring/rh8/using_rh8.htm. It may just prompt a thought.

    Another "solution" that was found was turning off various services. See Item 26 for that.

    Sorry I couldn't find anything better.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    I'll forward this info promptly and let you know. Many thanks, as always, for your insights and efforts.

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