Skip to main content
G
gsmichaels
Known Participant
June 10, 2011
Question

Can WE 7 failure cause RH9 corruption/crashing?

  • June 10, 2011
  • 1 reply
  • 1217 views

Moved a complex child/master proj. from RH8 to RH9. Created new, single proj. to hold all child/master topics. During process, Windows Explorer  (WE) closed itself repeatedly.  Just as proj. was completed, all broken links removed, proj. crashed. Adobe Support had me delete project .xpj and .cpd  files. Opened hhp file > regenerated project.  

More crashes. Adobe support had me create new proj and import files. Successfully stabilized and finalized new Javelina Help in single RH project. Still experiencing WE auto-closures and RH crashes. Corrected prior failure to enable Clear Proj Cashe check box in Tools > Options >General tab. Following crashes, Proj Master > HTML Files folder is empty; TOC empty. All topics listed as broken links and appear in WE7 view. Adobe support had me remove xpj and cpd. Recovered topics. Still, Project Manager and TOC topics organization lost within folders. This proj size is 56 MB with 2328 files/203 folders.

Moved to new proj entirely (Claims Pricing). Continual WE auto-closures. Import several topics to new proj, two w/ dup file names. Delete one of the dup. files from Proj. Manager. Project crashed. Reopened proj. It crashed again in less than 30 minutes. This proj size is 5.31 MB with 110 files/8 folders.

IT assures me that all system min. requirements have been met. Projects contain virtually no image files.

IT is at a loss to explain WE auto-closures and RH9 crash events or continuing proj. corruption. Per IT:

We rebuild built Glenns old machine, several times, with various OS versions. We’ve replaced Glenns machine with new hardware and rebuilt that as well. We are pretty stumped.

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 10, 2011

    There is a thread somewhere on these forums that I think covers this. I am trying to find it.

    Do you also have RoboSource Control installed?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    G
    gsmichaelsAuthor
    Known Participant
    June 10, 2011

    I am not currently using robosource. It is not installed at this time.

    Sent from my Verizon Wireless BlackBerry

    G
    gsmichaelsAuthor
    Known Participant
    June 13, 2011

    Sorry my mistake about 7, you did say converting from 8. If you did not apply the 802 patch, it is possible the damage was done there.

    There are instructions on my site about fixing that in 8 and I suspect the same repair can be undertaken in 9. Can you clarify whether or not the crashing is just related to when you work on this project, on RoboHelp generally or whatever you are doing?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    I've had two, possibly related issues. WE 7 is inclined to close itself repeatedly. RH9 has crashed repeatedly, since IT upgraded my system from the prior version of Windows Explorer and installed RH9.

    The former seems to auto-close, often but not always, shortly after changes to file and folder names made in WE 7, but not necessarily to RH9-related content.

    RH9 periodically crashes after WE 7 auto-closes, but not always. Sometimes it crashes when I attempt to delete content (such as a  tag for a missing gif), that was imported from another project. It has crashed after I renamed or deleted folders/files in the Project Manager. It has also crashed for no reason obvious to me.

    This has occurred in two different, unrelated RH9 projects, one large and one small.

    I can live with crashing. I cannot live with the fact that resurrection of the project - involving deletion or removal of the xpj and cpd - results the loss of all Project Manager and TOC formatting I have so laboriously created.

    I would note that the last version of RH8 that I used was up-to-date as regards releases.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices