Participating Frequently

Question

Can you help with RoboHelp Version 11: WebHelp Index Keyword Sorting?

Forum|Forum|11 years ago
August 13, 2014
2 replies
1267 views

I'm new to RoboHelp 11, and I am finding it difficult to alphabetize topics listed under my Index Keywords. When I look at the keyword topics in my RoboHelp HTML editor, they are listed in alphabetical order (see the Tools topic in the first image), but when I generate WebHelp the Tools topics are not in the correct order (second image). I believe that the problem pertains to new entries made to a converted RoboHelp Version 6 WebHelp application. Basically, I have been adding content to several old version 6-generated html files in the new RoboHelp HTML editor.

Another issue that's perplexing is the fact that the Move Up and Move Down icons at the top of the Index editor pod, or whatever it's called, are grayed-out (not functioning). I remember with the Version 6 application, they worked fine.

Can anyone offer any suggestions on how to get the index alphabetized? I appreciate your help.

WebHelp

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Captiv8r

Legend

Hi there

In your Index Designer pod, try right-clicking the list of entries and see if you have Sort as an option...

If it's disabled as shown above, try clicking File > Project Settings... > General tab and you likely need to clear the "Binary Index" check box.

Once you disable Binary Index, Sort should now be an option for you.

Cheers... Rick

pweb248Author

Participating Frequently

Thanks for the suggestion to clear the Binary Index. Unfortunately, from what I can tell, it did nothing. After closer review, however, it appears that the Indexer Designer pod does alphabetize each new Keyword Topic after I enter and link it. But when I generate the Primary Layout (WebHelp) the displayed outcome does not have the same organization. The new Keyword Topics are shown at the bottom of the indented Keyword Topic list in the order in which they were entered in the Designer pod. At least that's what it looks like in my default Google Chrome web browser.

Any other thoughts?

T

Tim D Morris

Inspiring

Hello again

Okay, here's the deal with the arrows not working. If you changed the project settings so that Index Keywords are now added to Topics, the keywords simply aren't inside the Index (ProjectName.HHK) file for you to re-arrange. Those arrows allow you to act upon the keywords stored inside the HHK file.

It's still a mystery to me that RoboHelp would sort those entries oddly. Further confusing is that with Binary turned off, you are unable to right-click and choose to sort.

You likely unearthed a bug we haven't yet seen.

One thing I might try before just giving up and concluding there is a bug, would be to take the following steps.

Change the settings back so that no index keywords are stored inside topics.

Any keywords you created since making that change will likely need to be removed and re-added via the Index designer.

Click Tools > Options... > General and enable the option to clear the project cache (.CPD) when opening a project.

Close and re-open the project and see if things improve.

Cheers... Rick

I'm having the same issue described above (topics under keywords not being sorted properly in WebHelp index). I'm using RH 2015. The only solution I see so far that works is pweb248's suggestion to manually edit the .hhk file. If anyone has found an automated resolution within RH, please let me know. Thanks. Tim

Jeff_Coatsworth

Community Expert

Sorry, not really seeing what you’re talking about – the Tools index entry has a number of sub-entries under it – I’m presuming that the entry for C Pressure Gauge is appearing to launch the Digital Pressure Gauge topic because the text “C Pressure Gauge” appears on the first line. What’s out of order?

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