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A
agreenseth
Participating Frequently
July 18, 2013
Question

Canceling a Search disables the Search function

  • July 18, 2013
  • 1 reply
  • 1069 views

We are using RoboHelp 10 and producing WebHelp.

Our testing team noticed this problem. If the user starts a search in the Help and then clicks the Cancel link (that appears briefly in the left pane), the entire search function is disabled.

The status bar shows "javascript:void(0);" and then a dialog box opens stating:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: http...URL...onlinehelp/whstub.js:181

Another time the same message opened, but with this reference: ...onlinehelp/whstub.js:172

I admit that I do not know javascript. Has anyone else encountered this problem? Did you find a resolution?

Many, many thanks.

Ann Greenseth

Message was edited by Peter Grainge to remove email address from thread.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 19, 2013

Ann

I have removed your email address from your post. It's advisable not to include email addresses in any forum unless you enjoy spam.

I don't think this is a common problem, not one I am familiar with. Cancel appears briefly but it's so brief I don't think any real user would click it. We do see posts from time to time where testers have found something that is real but highly unlikely to be encountered by normal users.

I think this is one you may have to live with but do report it.

Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
agreensethAuthor
Participating Frequently
July 19, 2013

Thanks, Peter. I think you are likely correct. It is true that I had trouble recreating it because the Search can be quite fast. I have reported it. In the meantime, I will get back with my team about your response. Thanks again! Ann

S
Sharath2013
Participant
July 22, 2013

Ann & Peter,

I am new to Adobe forum. Could you please let me know how to find the reported bugs in Adobe forum.

I tried with https://bugbase.adobe.com, but I didn't get the RoboHelp option in 'Products' drop down.

Thanks & Regards,

Sharath

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