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J
Joerg_
Participant
April 12, 2011
Question

Cannot connect with Windows 7 64 bit

  • April 12, 2011
  • 1 reply
  • 2552 views

I have severe troubles to create a connection to a database with RoboSource Control 3.1 on Windows 7 Professional 64 bit.

On another machine with Windows XP it is running fine.

When trying to connect to the database I get the following error:

Connection "DocumentationDB" is not currently available, please ensure that  the RSO3 Server service is running and that the machine is addressable  on the network.  A network error has occurred.  The full error text was  'The argument type System.MarshalByRefObject cannot be converted into  parameter type NG3.core.IclientInterface'.

- on the RoboSource Control server machine, the RSO Service is running.

- on my local machine, the RSO3 MiddleTierService is running as well.

- the port to the database server (8039) is open as well, not blocked by a firewall

Any suggestions appreciated.

Regards

Joerg

This topic has been closed for replies.

1 reply

RoboColum_n_
RoboColum_n_
Legend
April 12, 2011

Hi Joerg and welcome to the RH forums.

Can you tell us what version of RoboHelp you are running RSC 3.1 with? Windows 7 64 bit is only supported on RoboHelp 9.

  The RoboColum(n)   @robocolumn   Colum McAndrew
J
Joerg_Author
Participant
April 12, 2011

Hello Colum

Thanks for the reply.

Yes, we are running RH9 (we have upgraded from RH6).

But before getting files from version control, I installed Source Control Client to get a connection to the database.

I tried now to open a project from source control from the Open Project dialog in RH9, but I got the same error message.

Jared Hess
Jared Hess
Legend
October 25, 2011

BTW, in the ReadMe.PDF document of the RH9 installation, in section "Known Issues" it says:

"On Windows 7 64 bit machines, multi-author check-in in RoboSource Control 3.1 has certain limitations."

Therefore I would assume that it is supported in general and it should work. It is the connection that does not work in a first step.


Joerg_ wrote:

BTW, in the ReadMe.PDF document of the RH9 installation, in section "Known Issues" it says:

"On Windows 7 64 bit machines, multi-author check-in in RoboSource Control 3.1 has certain limitations."

Therefore I would assume that it is supported in general and it should work. It is the connection that does not work in a first step.

We're considering switching to RoboSource control and we have Win 7 64-bit too. So this interests me as well if this indeed doesn't work on a 64-bit setup.

Are you able to connect to a local database in a local install of the RoboSource Control server? I've installed both the server and the client on my computer, and I've been testing them out to become familiar with them. It seems to work fine in a Win 7 - 64 bit environement where both the server and client is installed on a single machine. I know that probably doesn't help you, but it may help narrow the field in determining what's wrong.

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