Cannot create printed document

[Guest]

I have 586 HTML input files to my webhelp. I appear to successfully generate webhelp with TOC, Index, Search and Glossary tabs in the navigation pane. However, I still have some broken links (I could also use some advice on getting rid of broken links involving index items).

When I attempt to generate Printed Documentation, I get an error that prevents it from being produced. I gave up on Word output. I tried PDF output and requested that images be imbedded and only one file be created.

The result was a log entry with warnings that 4 graphics files could not be copied to the !doc_tmp_folder\Graphics, reason: unexpected error. At the end, the message was "Internal error encountered, Failed to generate Printed Documentation."

So far all of my htm files have the status In Progress. As far as I am concerned, they are complete because QA will check them only after they are checked into the software base, a step that comes after production in RH 7.

I would like to know the solution so I can create Printed Documentation. I am especially interested in creating a set of Word files, one per chapter (Heading 1). I suppose if I solve the hurdle of creating a single PDF, I am part of the way there.

In the meantime, my manager wants me to continue adding material to this webhelp. I am afraid of adding to the RH 7 inputs when I haven't solved a basic problem.

[Peter Grainge]

See Printed Documentation and Print Issues on my site.

The statuses are only a record and have effect on how things work.

If you do go the separate document route, do not use the Master Document option. The Word forums all seem to think that is broken functionality.

Sounds like you are using RH HTML but please confirm if you need to post back.