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pjv
Inspiring
March 17, 2009
Answered

Cannot publish get error message - log file not being created

  • March 17, 2009
  • 4 replies
  • 1235 views
When trying to publish a FlashHelp project, I get an error message window that says "Publishing has been cancelled. Failed to create file: (project name).log "

When I click okay in the message window, the publishing process stops. However, if I look in the SSL folder, I see the log file. It is a text file.

I had this problem in January 09 but it seemed to be an issue with the password and path in the FTP command window. I fixed it and it worked fine. However, I haven't published since the end of January. Now, when I try to publish, it is giving me the same error message. I checked and reviewed the FTP window fields and they are fine. But I'm still getting the error message and can't publish.

Why?

I need to get this problem fixed ASAP and ensure that it doesn't occur again. What's strange is that I've got 3 other projects and this is the only 1 that gets this error message.

This topic has been closed for replies.
Correct answer pjv
Colum
Thanks for the memory jog, that was the problem. They had moved the server so the ftp info was wrong. It was probably the same issue last time but I couldn't remember because I tried so many things before we got it resolved.


4 replies

P
pjvAuthorCorrect answer
Inspiring
March 18, 2009
Colum
Thanks for the memory jog, that was the problem. They had moved the server so the ftp info was wrong. It was probably the same issue last time but I couldn't remember because I tried so many things before we got it resolved.


RoboColum_n_
RoboColum_n_
Legend
March 18, 2009
It doesn't sound like the cpd file is the issue if you can generate the output successfully. Can you try publishing to a different location (e.g. a different server or a directory on your PC). If this works, it would be useful to check that you have the required access to the publish location.
P
pjvAuthor
Inspiring
March 18, 2009
Yes, the generation worked. I checked the log file that worked from the time it worked before and it seems to be the same as the log file that is generated when I get the error message.

I created a new FlashHelp layout and got the same error message. What's really weird is there is a log file in the SSL folder but when you click OK in the error message, it stops the publish function.

Last time I had to blow away the cpd file as if this was a corrupt project. But that gets to be painful. As I use templates to put change dates in the footers of topics and templates get lost when you blow away the cpd.

Any other thoughts?
RoboColum_n_
RoboColum_n_
Legend
March 18, 2009
So the generation of the output works but the publishing doesn't? Try publishing to a different location to test whether it is the location that is causing the problem. If this works, try creating a new FlashHelp single source layout (don't duplicate the existing one) and publish from that.

BTW it would be useful if you'd have opened the .log file and looked for any clues as to why the publish failed.
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