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M
M123ark
Participant
December 5, 2008
Question

Cannot Start RH 7 HTML after reboot

  • December 5, 2008
  • 4 replies
  • 602 views
I have a problem in that I am unable to start Robohelp 7 HTML after rebooting my PC.
The program works ok after the install, but after the next reboot the program crashes on startup. The process RoboHTML.exe registers for a second or so in the task manager before disappearing.
No errors on event viewer are given. Robohelp 7 for Word and all the utilities are working ok.
Running on Windows XP. Have tried de-installing other software which could be conflicting but to no awail.
Have tried other PCs on company network with same results.
Thanks in advance for any advice
    This topic has been closed for replies.

    4 replies

    M
    M123arkAuthor
    Participant
    December 9, 2008
    ... Sorry for the confusion, I should have stated :
    RH is installed directly on the local PC. The projects are being stored locally on the C drive of the PC. The PC itself is connected to a company intranet rather than to the internet but RH is being used as a standalone application and not using this company network.
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 9, 2008
    I am making some enquiries. Bear with me.

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    M
    M123arkAuthor
    Participant
    December 9, 2008
    ... RH is installed on the local PC. Projects are local. Source Control is not being used.
    MergeThis
    MergeThis
    Inspiring
    December 9, 2008
    "The software is running on a company intranet" and "RH is installed on the local PC."

    Which is it?
    M
    M123arkAuthor
    Participant
    December 9, 2008
    Hello Peter, The software is running on a company intranet without a firewall ( but with no connection to the internet ). About a month ago I did see a post in the forum with the same symptom recorded ( RoboHTML.exe process disappearing from task manager ) but can no longer find this - I remember the solution was a complete hard drive reformat, which is not an option in my case.
    Thanks, Mark
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 9, 2008
    RH must be installed on the local PC and, in the absence of source control, the projects must be local.

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 5, 2008
    Welcome to the forum.

    Does the login you use when installing have local admin rights? Without those, it will not install correctly.

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    M
    M123arkAuthor
    Participant
    December 8, 2008
    ... Yes, I have local administrator rights
    There must be something happening in the shutdown/reboot process that is affecting Robohelp as the program runs correctly immediately after installation
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 8, 2008
    The next thing I would check would be firewall settings. There has been a similar post, maybe a couple of months back. Might be worth a search.

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