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deadtreefrog
Participating Frequently
August 4, 2008
Answered

Captivate demo - no controls when inserting in Robo 7

  • August 4, 2008
  • 1 reply
  • 1195 views
Whe I insert the demo into a RH7 page, the playback controls do no show up. I have checked the box in Captivate when creating the demo and it plays in a flash player with controls that work, but they don't show up in RH7..
Any ideas?
This topic has been closed for replies.
Correct answer Captiv8r
Welcome to our community

This will happen if you use RoboHelp to point at just the main part of your movie from Captivate. You need to ensure you point at the .SWF that ends with _skin.SWF.

Cheers... Rick

1 reply

Captiv8r
Captiv8rCorrect answer
Legend
August 4, 2008
Welcome to our community

This will happen if you use RoboHelp to point at just the main part of your movie from Captivate. You need to ensure you point at the .SWF that ends with _skin.SWF.

Cheers... Rick
T
th72
Known Participant
March 6, 2009
I'll take this one step further. I'm working in RH 5 and Captivate 3.0. My problem is that the controls come in to my HTML (chm file) project, but do not work properly. For example, if I click the Pause button, it does pause the movie, but the buttons no longer work. However, the playback controls work fine in my WebHelp version of the same project. Any thoughts on this? Thanks in advance. Tom
T
th72
Known Participant
March 25, 2009
Hi Tom

Sorry, but I've been very busy with other things and sort of set this one on the back burner.

Is eliminating the _skin.SWF a possibility for you? If so, I'm guessing you have tried that? If you haven't tried it and it's a possibility, please try that next.

To eliminate the _skin.SWF you open the project in Captivate and click Project > Skin > Borders tab. DE-select the "Show Borders" check box and re-publish the file.

Cheers... Rick
Hi Rick,

I did try it without the Borders. Still no good. (I couldn't have used it that way regardless because our apps have control buttons at the bottom of the screen that need to be visible. With Borders off, the playback controls cover my buttons.). I click one button and none of the others work (in chm file still, of course).

I guess I'm disappointed with our friends at Adobe for not addressing this, especially since they now own both these products.

If you have any other ideas I'd be happy to hear them. Thanks again for all your suggestions.

Tom
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