Clearing Browser Cache for RoboHelp Updates

Question

Using Adobe RoboHelp 10 - RoboHelp HTML , our team works on a merged project with several child projects. When updates are made, we generate as WebHelp and then copy the contents of the "!SSL!" > "WebHelp" folder and paste it into our test web server. Upon successful testing, we then copy the contents from the test web server and paste it into our production web server. The issue that we're encountering is that our team of developers, our internal customers, and our external customers are experiencing issues with not seeing the current version (and/or encounter issues with the search functionality) until they manually clear their browser's cache. This does not seem to be an issue for ALL users or ALL the time (people and time is sporadic).

Is there a RoboHelp setting or coding that should be entered in the project to force the browser to clear the cache in order to ensure that the users are seeing the most current information?

Thank you in advance for your assistance, this is a critical issue for our users and we need to find a solution as soon as possible.

Nikki Williams

RoboColum_n_ · Answer

Hi Nikki.Unfortunately no such setting exists in RoboHelp. This issue could be being caused either by the individual user's browser cache or the web server's own cache. Through in the myriad of different browsers and trying to script something doesn't bear thinking about.You could try deleting all the content from the server just prior to copying the content to it. Also rebooting the server should get rid of any cache on it.

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