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daniellep58260076
Participating Frequently
August 13, 2019
Question

Condition Expressions in RoboHelp 2019 do not work

  • August 13, 2019
  • 1 reply
  • 814 views

I am using the new version of RoboHelp 2019 and have found that since upgrading from the Classic version the condition expressions do not appear to be working correctly. I have found that where my condition expression includes more than one condition tag which is set to 'Include' content, the output doesn't work. Has anyone else had this issue and knows how to fix it or is this a known bug in the new RoboHelp?

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 13, 2019

The outputs from 2019 all start from the point that all topics you want in the output have to be included in the TOC. They don't have to be visible there to the end user as there is an option to then hide them. This is described in the RoboHelp Reimagined sample project.

You haven't said in what way your output doesn't work but I haven't had or seen issues with expressions not working so I am thinking that your problem is somehow linked to that.

Two options that seem to fit what you want are to simply create a TOC that includes just what you want in it, then there would be no need for an expression or use exclude expressions.

Does that help?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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kimberleym4454185
kimberleym4454185
Participant
August 13, 2019

Thank you for your reply. I am a colleague of the original poster.

All topics we want to eventually have included in the output are added to the TOC. But while the topics are in the draft process condition expressions are added to them via the TOC and 'Contents' folder to exclude them from our 'issue' expression and include them in our 'draft' expression. However, we have discovered that topics are being incorrectly excluded at all times, regardless of the expression rules in use. The projects and output settings we are using have been upgraded from RoboHelp 2015 to 2019 and were working perfectly fine prior to the upgrade. But now we find ourselves unable to successfully create new condition expressions or tags and output Responsive HTML5 help using them. Without the ability to include and exclude the help we choose, we are distributing help to our clients that they should not have access to.

To no avail, we have had a lot of correspondence with the Adobe Support Team to try and address the issues we are having with our expressions (one of your suggested options). An issue we found and recreated directly before the Support Team (while they were connected to my machine) was that topics were being incorrectly excluded from the output when the condition expression we were using 'included' more than one condition tag with the 'AND' operator.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
August 14, 2019

Yes, the complaint has been posted because we have been through the steps to share projects with the Support Team and recreate issues countless times, but we have ended up solving all of the issues ourselves up until now. So thank you for escalating this.

I would be grateful if you could take a look at our issue but due to restrictions on how we send files, the way we have been sharing them with Adobe is by uploading them in a zip file to our website and then instructing the relevant Support Team member to navigate to the site to download the file before we remove them after confirmation of the download has been received. Is this something you would be willing to do?

For further information, we did initially use the Classic version of 2019 with no issues. Then we had to move to the newer version of 2019 for collaborative purposes and started to have issues further down the line once we had completed work after the upgrade.


Yes that would be fine. I would be interested to take a look even though Surbhi is now on the case.

Send me the link in an email via the contact page on my site. Please specify some topics that should and should not be in the output and the layout to use if more than one.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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