Conditional text tagged as Author_comments becomes invisible in designer

Report · Aug 28, 2017

Hi,

I have a regular help topic and few paragraphs of text. A tag by the name Author_comments is already defined. When I apply the tag to a para, ideally it should insert a green horizontal line above the text/para where I apply the tag.

What happens is that the para completely disappears/gets cut/excluded from the help topic. I have to do ctrl+Z to get back/view the para again.

Some conditions work fine, while some behave this way. Any suggestions on how to fix this?

Report · Aug 28, 2017

I believe that's the first time I have seen that reported in twenty years of using RoboHelp. Well done!

The first thing I would try is deleting the CPD file and reopening the project.

Please always start a thread with your version of RoboHelp.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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In Response To Peter Grainge · Aug 28, 2017

I shall try this Thanks.

My version of RH is 2017.

Report · Aug 28, 2017

Hi there

It might be helpful if you could explain the process you are using to apply the tag to the paragraph.

For example, are you dragging and dropping? Right-clicking?

Just assume we are blind and you are having to explain it to a blind person.

Cheers... Rick

In Response To Captiv8r · Aug 28, 2017

I open a help topic. I select the content that I want to add tags to, and then apply the Author_comments tag.

After I apply a tag for example Author_comments the paragraph disappears as if I did a ctrl+x.

For some other tags that have been defined, the behavior is as expected. A colored line appears on top of the selected para.