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Participating Frequently
October 25, 2012
Answered

content categories drop down menu won't stay open

  • October 25, 2012
  • 1 reply
  • 2326 views

I'm new to RoboHelp so bear with me: First, I don't see how to search FAQs short of Ctrl-F on current page. Second, with a RoboHelp HTML 10 Trial CD installation in a WebHelp generated layout the Content Categories drop down menu will not stay open to allow user to select second/non-default category.

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Correct answer Captiv8r

RIck:

See http://lesliecrenna.yolasite.com/forum.php

Quality is best I could do at the moment. It gets better after a moment.

Thanks again.

Leslie


Hello again Leslie

Just watched the video. Thanks

I'm wondering if this may be browser related. I notice you are using Microsoft Internet Explorer. But I can't tell which version. Although it looks pretty new. (Personally, I'm a Firefox user myself)

Do you have Firefox installed? If so, have you tried the output in Firefox? Note that I'm not encouraging you to switch, only wondering if you might try the output in Firefox to see if you get different behavior.

Also, I'm aware that things *SHOULD* operate using the mouse, but another thing you might try would be to focus the drop-down using the mouse, then tap the down arrow key and see if you can select the second category that way.

As for things not being found in Search, that's the expected behavior. When you are using Content Categories, you are creating as many different WebHelp outputs as you have categories defined. So when you are in the East category where you have excluded West content, it's perfectly reasonable that you are not finding anything related to West when you search. Once you manage to get the drop-down to allow you to change to the West category, searching will probably fail for East related information (assuming you have a build expression and tag excluding East information).

Cheers... Rick

1 reply

Captiv8r
Legend
October 25, 2012

Hi there

Are you saying that when you click, it DOES reveal the categories but collapses immediately? Or are you saying you can't even click it to reveal the categories?

What version of RoboHelp please? (9 or 10)

And what output type? (WebHelp, AIR Help, HTML5)

Cheers... Rick

Participating Frequently
October 25, 2012

Hi Rick:

WebHelp, RoboHelp 10 trail CD install

yes, I can see the categories but it collapses immediately

Thanks

Leslie

Captiv8r
Legend
October 25, 2012

Sorry, also forgot to ask what browser you are using?

Cheers... Rick