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Known Participant
January 25, 2010
Answered

Content not visible in RH

  • January 25, 2010
  • 1 reply
  • 684 views

This is the strangest thing....

I am using RH 7 for HTML. I have one topic that is driving me nuts.  When I open the topic in RH, the page appears to be blank; however, when I press Ctrl+W, it looks just fine.  I looked at the code and it doesn't seem to have code for the page. It just appears to have a space in the Body.  I have tried to View Source and then copy the code and replace what is there with a paste, but nothing seems to change. Any input would be greatly appreciated.

Also, RH seems to be putting weird code in my content.  I have never had this problem before.  It replaces content where I use a dash or quote with the actual HTML code in Design view, not just in HTML view.  It does not do it on every page, just on pages here and there.  It actually prints that way and also displays that was in the compiled Help.

It seems that I am having more and more issues with RH.

Any Help would be appreciated.

Thank you.

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Correct answer Peter Grainge

You need local admin rights to install patches. Check with your IT admin.

Also if you are trying to update from the menu, you could try the downloads page on Adobe's site but you'll still need admin rights.


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

1 reply

Peter Grainge
Community Expert
Community Expert
January 25, 2010

See Using RH7 on my site, Item 14.

Do you have patch 7.0.1 applied?


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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TMSpats2Author
Known Participant
January 25, 2010

I cannot get the 7.0.1 patch to install.  It keeps giving me an error message that installation failed.

Peter Grainge
Community Expert
Peter GraingeCommunity ExpertCorrect answer
Community Expert
January 25, 2010

You need local admin rights to install patches. Check with your IT admin.

Also if you are trying to update from the menu, you could try the downloads page on Adobe's site but you'll still need admin rights.


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.