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barbara_seddon
Known Participant
January 8, 2014
Question

Contents of the ToC pane not displayed in IE 11

  • January 8, 2014
  • 3 replies
  • 20307 views

Hi, I experienced this problem before but did not ever find a solution.

My laptop recently upgraded from IE 10 to IE 11 and ever since, the contents of the ToC pane in my webhelp projects will not display although they are shown in Firefox.

This happened a couple of years ago (with IE 8 I think) and a solution was not found. It was only resolved when my department upgraded to RoboHelp 10. It is not feasible to upgrade our RoboHelp with every IE upgrade however.

Does anybody have a solution for this please?

Regards,

Barbara

This topic has been closed for replies.

3 replies

A
Anonymous
November 18, 2014

Hi Barbara,

RH11 WebHelp TOC won't render...I have the exact problem as you, my TOC will not show in IE11. Did you ever find a solution? I called Adobe and they said oh! just click the help button and install the updates, that should fix it...but I haven't yet because I need a help ticket for an administrator to install the updates..maybe I'll see tomorrow if this will work.

Regards,

MaryAnne

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
November 18, 2014

Psst – please don’t cross-post - https://forums.adobe.com/message/6941493#6941493

M
Mitelman
Participant
February 10, 2014

A possible solution for getting nav pane to work locally in IE11:

  1. Generate webhelp with MOTW turned off (disabled).
  2. Change Doctype in generated HTML files to <!DOCTYPE html>. RH sets it to <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
  3. Launch/relaunch the Help.

I'm not finished testing for side-effects but so far the only thing that isn't working are index sub-entries. The usual pop-up fails to display. Not a showstopper for me

The solution has no effect on FF or Chrome -- i.e., they continue to display webhelp correctly. Before accepting the solution, I need to test in IE 10 and 9 (the only other versions of IE I am required to support).

I also have tested the solution on a web server. I expect it to work fine.

Notes:

==================

1) Active Content setting in IE11 is set to ALLOW

2) I use FAR Help to do the Doctype replacement. RH's Find and Replace in Files works too. Just remember to point it to the generated Help. You don't want to change the doctype in your source files.

M
Montage9
Known Participant
February 10, 2014

For everyone with an interest in this topic....

Adobe have advised fixes for both RH10 and RH11 for these issues.

http://helpx.adobe.com/robohelp/kb/webhelp-issues-robohelp-versions-10.html

Upon initial testing in RH10 the fixes appear to work as expected. Have not yet had a chance to run this through my trial version of RH11 yet.

Hope this is of use.

Regards

T
Tim D Morris
Inspiring
February 11, 2014

Based on my initial testing using RH10 only with MOTW selected, I think this fix is acceptable but there are still a few minor issues with the Index popups.

  1. If a topic title includes a single quotation mark/apostrophe, the single quotation mark/apostrophe is preceded by an escape character (\); see "Access customer\'s..." and "Analyze vendor\'s..." in screen shot below.  This issue did not occur in previous versions.  It is also limited to single quotation marks/apostrophes; no issue with double quotation marks.
  2. The popup window now appears within the left pane (partially hidden by the right pane) and is now sometimes positioned in a manner that completely hides the keyword that was selected; in the screen shot below, I selected the keyword: 'purchase history'; it is hidden behind the popup.  In previous versions, the popup window appeared to the right of the keyword and in front of both panes so you could read the topics without having to resize the panes to show the whole popup in the left pane.
  3. The popup window now remains displayed until you click a link to display a topic or click a different index keyword.  Previously, if you clicked the right pane, the popup would close; it no longer closes in this situation.

Again, I consider these minor issues, but I wouldn't mind having a fix that resolves them.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
January 8, 2014

Well, right now RH10 is as high as you can go currently (Jan. 2014). IE10 & 11 have presented some issues for RH WebHelp output. See this thread - http://forums.adobe.com/message/5892194#5892194

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 8, 2014

Also see http://forums.adobe.com/message/5919262

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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barbara_seddonAuthor
Known Participant
January 8, 2014

Hi, thanks for the advice.

I've forwarded your replies to the developers I work with as I'm not totally sure what all of the solutions entail. If the solutions don't work, I may be back to you ....

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