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chart01720
Participant
March 31, 2010
Question

Context sensitive help fails to show context in microsoft HTML project

  • March 31, 2010
  • 1 reply
  • 556 views

I've created a Framemaker-based Robohelp 8 project containing a number of context sensitive links. Clicking on a link from the application brings up the correct topic in the completed help systm, but the folders containing the topic do not open. This is puzzling. Does anyone know what is causing this behavior?

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 1, 2010

    How are you expecting to see folders open? Your help is working so what is it you expect to happen that is not happening?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    C
    chart01720Author
    Participant
    April 1, 2010

    Thanks Peter-

    Perhaps I haven't characterized the issue very well. The application for which the help was developed has a number of screens. Most of these are treated in topics that are nested within the help. Clicking on an application button on one of these screens brings up the help topic content, but does not open the tree and show the topic that is being called/referenced.

    Chris

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 5, 2010

    Yes, that is what I mean. The folder containing the help topic selected does not open in the tri-pane window. Thus the help user is presented with the topic's content, but not shown where the topic is nested in the help book.

    Thanks for any tips you might be able to offer.

    Chris


    If you do mean a Microsoft HTML project (you are generating a CHM) then it is do with how your developers are calling the help. They will likely know what to do but if not you will need to locate the relevant section in the help and show it to them.

    If it is webhelp, it is still down to the developers but there is some information on my site showing how to construct a URL that includes the start page. See Calling Help.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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