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LuckyClover
Known Participant
October 22, 2009
Answered

Context-sensitive (pop-up) topic handling in Firefox

  • October 22, 2009
  • 1 reply
  • 6758 views

I'm using RoboHelp 7 HTML for WebHelp development. The Help project I've built is accessible from a Web-based application, for which I have also created context-sensitive Help. The application will soon officially support Firefox v. 3.5.3, so users can use it to launch the application instead of IE, if needed. The problem is the behavior of Help display within Firefox. When launching Help from the application's toolbar menu or from anywhere in the GUI where contex-sensitive Help is accessible, there is a blank pop-up window that displays and vanishes in the lower right portion of the desktop. The Help topic is launched at the same time as this blank, secondary window, but it displays as intended.

In Firefox, pop-up blocking is disabled. I have checked the Web sites for Peter G., RoboWizard, John D., and of course, Adobe KB archives and I cannot find a clear answer to this issue. What can be done to stop the blank, secondary window from displaying when Firefox is used?

Thanks.

This topic has been closed for replies.
Correct answer Praful_Jain

Thank you for asking someone to take a look at the code, for those sites.

In the meantime, I've asked my engineering contacts to provide me with the code they use to invoke the Help. When I receive it (which may not be until next week), I'll post it--maybe we can compare the results? I thought that I had provided the engineers with the RoboHelp_CSH.js, based on the version with which I am currently using, RH7. Because the Help works fine in IE, I never suspected there would be an issue in other browsers.


Hi,

I tried to debug the issue with CSH javascript file which was present in http://www.techscribe.co.uk/ta/web-to-help.htm website, and found the issue.

This seems to be a bug in the RoboHelp 7 javascript file where in it shows a small window before launching the CSH API. This issue has been fixed in RoboHelp 8, and users for RoboHelp 8 donot see this window, when CSH API is called from firefox.

I have modified the CSH API file for RoboHelp 7, and fixed this small window issue. I am attaching a javascipt file which contains modified RoboHelp 7 CSH API.

Download this file and rename it to RoboHelp_CSH.js, and use it. Do let me know if this fixes the issue or not.

-Praful

Message was edited by: Praful_Jain

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 22, 2009

Usually issues like this turn out to be related to the developer's call, assuming the help opens correctly when you open the start page.

See www.grainge.org for RoboHelp and Authoring tips

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L
LuckyCloverAuthor
Known Participant
October 22, 2009

My WebHelp project, including context-sensitive topics, display as intended except when Firefox is used as the browser.

As I mentioned in the original post, I had already visited Peter's site, http://www.grainge.org/pages/authoring/calling_webhelp/using_map_ids.htm which contains a reference to http://www.techscribe.co.uk/ta/web-to-help.htm

When you open the TechScribe site in Firefox and you click the links, the same issues are visible: A blank window opens and closes on the bottom right corner of the desktop.


If this site is supposed to contain information that represents the proper way to invoke the context-sensitive Help, I would expect that when using Firefox, there would be no blank window issue.

I'll ask our developers how they are coding the topics in the application.

Message was edited by: Peter Grainge as the text had somehow got munged.

Praful_Jain
Praful_JainCorrect answer
Participating Frequently
October 23, 2009

Thank you for asking someone to take a look at the code, for those sites.

In the meantime, I've asked my engineering contacts to provide me with the code they use to invoke the Help. When I receive it (which may not be until next week), I'll post it--maybe we can compare the results? I thought that I had provided the engineers with the RoboHelp_CSH.js, based on the version with which I am currently using, RH7. Because the Help works fine in IE, I never suspected there would be an issue in other browsers.


Hi,

I tried to debug the issue with CSH javascript file which was present in http://www.techscribe.co.uk/ta/web-to-help.htm website, and found the issue.

This seems to be a bug in the RoboHelp 7 javascript file where in it shows a small window before launching the CSH API. This issue has been fixed in RoboHelp 8, and users for RoboHelp 8 donot see this window, when CSH API is called from firefox.

I have modified the CSH API file for RoboHelp 7, and fixed this small window issue. I am attaching a javascipt file which contains modified RoboHelp 7 CSH API.

Download this file and rename it to RoboHelp_CSH.js, and use it. Do let me know if this fixes the issue or not.

-Praful

Message was edited by: Praful_Jain

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