Control search for AIR exe update on starting AIRHelp?

Forum|Forum|15 years ago
September 24, 2010
1 reply
794 views

I have a major problem with a very large customer. When my AIRHelp is launched, they get a network login message, probably because the AIR exe is looking to the internet for an update. This is not good. Many customers restrict access to the net, and fully 20% are encountering this problem. Once this "hangup" occurs, they will never trust the Help system again.

Is there any way to be able to launch AIRHelp without the AIR exe kicking off this internet search? I will be forced to go back to CHM files if we can't fix this.

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Peter Grainge

Community Expert

Have you deselected the Auto Update option prior to generating the exe?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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J

Jack DeLandAuthor

Inspiring

Yes, that is correct; I have never enabled it.

Peter Grainge

Community Expert

The affected customers are installing the help on the user's PC with no trouble but when the user opens the help, they are the ones who get this network login, correct?

You've not included the auto-update but what about RSS feeds, commenting and suchlike?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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