converting images that include text boxes and callouts in FM

Report · Jun 22, 2012

Hello,

I'm on a new project (TCS 3.5, RH 9, FM 10) that requires me to include text boxes and lines (callouts) on top / in front of many of the images in FM. The reason they are not allowing me to add the text/callouts to the images themselves is because they want to keep the text boxes editable for translation.

The problem: After importing into RH, these images have white borders on all sides that they didn't have previously and I can't figure out what's causing it.

When I remove the text/callouts from over the images in question, then reimport, the problem resolves and the white borders disappear. When I view the original image files, there are no borders present. After I import, I view the image file in the RH folder and it does include the border. (So the border is on the image itself.)

Presently, the Object Properties for the images are as follows:

Offset From:

Top: 0.0"

Left: 0.0"

Border Width: 0.015 (which is lowest FM allows me to set... I get an error message when I try to enter 0.0)

Anchored Frame settings:

Anchoring Position: Below Current Line

Alignment: Left

Cropped/Floating: both unchecked

I've tried many different variations and tests; probably too many to list here. In short, the "border" appears when there is text/callouts on the image and it disappears when I delete the text/callouts. I was hoping that someone may have had a similar issue. Please let me know if you need more info to troubleshoot and thanks for reading.

Best,

Tom

Report · Jun 22, 2012

Never used them, but I remember reading something about image conversion stuff in the Adobe Tech Comm blog – might try that?

Report · Jul 04, 2012

I had the same problem with callouts, but my solution was to add them directly to the image, so that doesn't help you.

Another things you can try to is ensure that the edges of the image do not touch the edges of the anchored frame. Make sure there is a bit of white space. I don't know why, but when any of my images touch the anchored frame, the conversion looks awful.

Also, my images appeared best in Robohelp when I set the properties for the image in Robohelp as follows:

File > Project Settings

Import tab

Edit conversion settings for FrameMaker documents

On the left side, select Image

Set Width and Height to 0pt (this ensures that the image is not resized)