Crash & then my .htm topic files are gone

Forum|Forum|17 years ago
May 8, 2008
3 replies
878 views

The style sheets, and TOCs are still there, but Images, and .htm topic files, gone, gone, gone. Searched my entire hard drive high & low - gone, gone, gone. Oddly, the last .chm I created is there, and I had created a WinHelp project just for fun and testing, and it is still there.

But not all the hundreds of files that painstakingly I imported from Framemaker. arggghhh..

Not happy. Panicking, in fact. Have a deadline - soon. This is my first RoboHelp project, and I sold my company hard that this was the right way to go. Now I am scared. Real scared I was wrong. Please help.

Going home for a drink now. Hopefully can get some help from this Forum and/or helpdesk tomorrow.

thanks, Leisa

HTML

This topic has been closed for replies.

Correct answer LeisaLaDell

OK. Well thankfully - a fairly simple solution. Since I had found the .htm files on my hard drive, it was just a matter of importing those files back into RH. Whew!

Thanks for all the help and encouragement. Onward!

K

kmaddox1

Inspiring

Hi Leisa,

I've been following your saga with interest, hoping for a happy conclusion. Sounds like you're most of the way back to where you were. As for getting the htm files to show up, I had a similar problem last year. If I remember correctly, I solved it by opening the .HHP file for the project instead of the .XPJ.

Please let us know when and how you get this fixed. I'll sure you'll be okay. RH is not typically that troublesome of a tool...

Good luck.

L

LeisaLaDellAuthor

Inspiring

Thanks Kathy -

I am on the phone with technical support now. She had me delete the CPD & XPJ file, but when I opened the HHP, still no .htm files in the project. Now on hold waiting for a Sr. technician. Sounds like I will be able to get it fixed, and I am glad to hear that RH is not normally troublesome. Heck, I am learning.

I will report back with the soluction when I get it resolved. thanks,

L

LeisaLaDellAuthorCorrect answer

Inspiring

OK. Well thankfully - a fairly simple solution. Since I had found the .htm files on my hard drive, it was just a matter of importing those files back into RH. Whew!

Thanks for all the help and encouragement. Onward!

A

Anonymous

Hi Leisa

To add to what Colum suggested when you import files a few at a time import each group into a folder within the project using some sort of logical grouping for the folders such as task or the original FM chapters.

That way if there's any further problems at least you'll be able to identify what you''ve pulled into the project so far.

Might be a good idea each time you import some files in, to save the project and make a backup copy.

One final thing, in the recent past I've had problems when working off of "my documents". It's a good idea to work from a local drive but it's more robust if you work off the C drive, not via a mapped virtual drive such as my documents.

Good luck and above all don't panic....

RoboColum_n_

Legend

Hi Leisa and welcome to the RH community.

RH will not delete all your source files. Period! So if this has happened, it not the fault of RH. Are you sure none of your source files are there? Were they on your hard drive in the first place? It is a common mistake to place source files on a network drive.

If you imported the FM files, did the import complete successfully before the crash? if not, that could be why the HTM files are not there. Try importing again but only importing a few at a time to see if that is the issue.

F

Fly Molo

Inspiring

And don't lose that CHM you found, if all else fails you can decompile it and get the .HTM files out of there.

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