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J
JudyWiessner
Known Participant
January 13, 2014
Question

Design editor not opening in RH9

  • January 13, 2014
  • 1 reply
  • 670 views

I've been having various problems with RoboHelp 9 lately, most of them now solved.  One still remains, however.

In my user account, the design editor won't open for our own projects (it does open for RH's demo projects).  Since it works fine in my admin account, I thought it was a rights issue, but I've given "everyone" full rights, and it's still happening.

I've tried renaming the .cpd file, but that didn't help.

Trying to fix the other problems meant giving Adobe access to my system and letting them fiddle with the registry and reinstalling programs.  (RH9 has been uninstalled and re-installed.)  My RoboHelp is part of the TCS, which doesn't help.

Does anyone have any suggestions? 

Thanks.

Marion

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    January 13, 2014

    Hi there

    If you click Tools > Options > File Association, does your dialog match the one below?

    Cheers... Rick

    J
    JudyWiessnerAuthor
    Known Participant
    January 13, 2014

    Curiouser and curiouser - I can edit topics as long as I open a master

    first. That seems to open the design view, and then I can open topics and

    edit them. ?????

    J
    JudyWiessnerAuthor
    Known Participant
    January 13, 2014

    Hello again

    I think it's a long shot, but my memory is nagging me that it may have something to do with your default browser? Try closing RoboHelp and configuring IE as your default if it's not. Then restart RoboHelp. If IE was what you used in the past, see if it now works. If IE wasn't what your browser of choice was, close RoboHelp again, reconfigure back to your preferred browser and restart RoboHelp. See if that changes any behavior.

    Cheers... Rick


    Good thought, Rick, but I don't think so. My default browser has always

    been IE, though a couple of weeks ago Microsoft pushed out IE 11. The same

    thing applies, though - it works in the Administrator account, but not in my

    working account, and the default browser is the same in both, I think.

    Thanks for the thought, though.

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