Does anyone else run into Robohelp 11 hanging on startup?

Forum|Forum|11 years ago
July 11, 2014
1 reply
658 views

I've tried three installations. I'm running RH 11 as Administrator, on Windows 7. It hangs on the splash graphic, during "initializing user data". It eventually does arrive at the workspace, it just takes quite a long time. Maybe that's normal, I don't know Anyone else run into this?

This topic has been closed for replies.

Peter Grainge

Community Expert

Three attempts on one machine or one attempt on each of three machines?

What are you calling a long time?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

G5_MattyAuthor

Known Participant

Three attempts on one machine. Start-up time up to ten minutes, which is a bit nuts to me . I have to do the work, so I'll continue to wait it out, while working other applications. Adobe Updater has fired three times for RH11 in the last week, so they are definitely working something.

G5_MattyAuthor

Known Participant

Hi there

Is this still happening today? I ask because yesterday Adobe was having issues with their servers and many folks were experiencing issues with their creative cloud apps. So maybe RoboHelp was hanging while it tried to reach Adobe?

Cheers... Rick

Thanks for the tip, Rick. It has been going on for a week or so. I did try starting it up today, pre-VPN (which would have caused it to abort a try at the network), and it started right up. I went in and deselected "Automatically Check for Updates" for the time being, to see if that improves things.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded