Drop-down text not working

Forum|Forum|17 years ago
December 1, 2008
3 replies
1725 views

I have a user who claims that, "I have updated my system with Microsoft security patches that no longer accept the javascript:kadovTextPopup(this) address as valid, therefore the auto expand does not work."

Is this possible? The auto expand, or drop-down text, in this .chm works for me. And it works for other users. Does anyone have any ideas about what might be going on with this user's computer? And is there any temporary workaround?

This topic has been closed for replies.

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GEWB

Inspiring

Hello Gayres and Peter -

I had started my reply before Gayres posted that the file was a CHM, thus "Trusted Zone" is technically not applicable.

However, the solution is related to my reply. That is, the user needs to launch Internet Options and check the settings under the Security tab > Local Options > Custom Level... > Security Settings. Set appropriate options under Miscellaneous and Scripting subsections.

I can not tell you what settings to use as this directly affects the security of your Windows computer - ask your sys admin for corporate policies regarding these settings. I take no responsibility for the consequences of changing security settings!

That disclaimer said, here are my Miscellaneous and Scripting settings in Windows XP (note: I'm too lazy to type out the full setting description - you'll figure it out). These are settings on my company workstation (I do not use these settings on my personal Windows computer).

Regards,
GEWB

Miscellaneous
> Access data sources...
>> Prompt

> Allow META REFRESH
>> Enable

> Allow scripting of...
>> Enable

> Allow script-initiated windows...
>> Enable

> Allow Web pages to use...
>> Prompt

> Display mixed content
>> Prompt

> Don't prompt for client cert...
>> Enable

> Drag and drop...
>> Enable

> Installtion of desktop items
>> Prompt

> Launching programs...
>> Prompt

> Navigate sub-frames...
>> Enable

> Open files based on...
>> Enable

> Software channel permissions
>> Medium safety

> Submit nonencrypted
>> Enable

> Use Pop-up Blocker
>> Disable

> Userdata persistence
>> Enable

> Web sites in less privileged...
>> Enable

Scripting
> Active scripting
>> Enable

> Allow paste...
>> Enable

> Scripting of Java applets
>> Enable

Peter Grainge

Community Expert

Could you ask the user to put the CHM on another PC at their location and see if it works on that. If it does, then you know the issue is the users PC. If it does not, can they put it on a PC outside their office. Maybe it is their corporate environment although I cannot think what would cause that.

You can use http://www.acrobat.com to view their PC. Maybe you can see them doing something wrong or something they are not reporting.

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GayresAuthor

Known Participant

quote:

Originally posted by: Peter Grainge
Could you ask the user to put the CHM on another PC at their location and see if it works on that. If it does, then you know the issue is the users PC. If it does not, can they put it on a PC outside their office.

Great ideas. Thanks!

If the .chm runs on a different computer, we can start checking the original computer's security settings using Linux User's excellent suggestions.

Again, thanks to both of you for your help -- it's much appreciated.

G

GEWB

Inspiring

quote:

Originally posted by: Gayres
I have a user who claims that, "I have updated my system with Microsoft security patches that no longer accept the javascript:kadovTextPopup(this) address as valid, therefore the auto expand does not work."

Is this possible? The auto expand, or drop-down text, in this .chm works for me. And it works for other users. Does anyone have any ideas about what might be going on with this user's computer? And is there any temporary workaround?

Hello Gayres -

Claim is valid - Microsoft updates (from some time ago) indeed will throw that error. The update changed their security setting. They need to change properties to include your source in the Trusted Zone.

Regards,
GEWB

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GayresAuthor

Known Participant

Hello GEWB -

I thought trusted zones were only for web sites (and this is a .chm). How do I instruct this user to change the properties to include my source in their trusted zone?

I have already asked the user to open up the properties for this .chm and unblock the file (which they assure me they did).

RoboWizard

Inspiring

Hi there Gayres

What you probably don't realize at the moment is that the Microsoft HTML Help viewer (CHM viewer) actually relies on bits of Internet Explorer for its display. So the advice for changing security settings is probably spot on.

Cheers... Rick