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Known Participant
July 22, 2016
Answered

Drop-downs stop working

  • July 22, 2016
  • 2 replies
  • 1663 views

We have the same set of drop-downs in many of our topic headers. They function as designed when you first access the help system. They stop functioning when you navigate to a different topic. The cursor still changes to the pointed finger when it hovers over the drop-down, but clicking it does nothing.

Also, how do I access the drop-down list?

RH2015 12.0.1.338

This topic has been closed for replies.
Correct answer Captiv8r

Wow. Also note that the drop-down text for both images displays in the same area. I assume that's because the Tell Me More image isn't in an anchored frame and instead is positioned using those spaces in the HTML you mentioned yesterday.

Edit: Scratch that. This was done in Firefox. When I opened the file in Explorer it worked fine. Weird


For anyone that may be following this thread, Tom shared his project with me and after several hours of testing and examination I believe I've figured out what the problem is. It has to do with the See Also control and the frame target attribute.

I've created a video for Tom to review and to try what I suggested to see if it's a fix.

Anxiously awaiting Tom's results.

Cheers... Rick

2 replies

Captiv8r
Legend
July 22, 2016

In addition to what Jeff has offered, can you elaborate on what you mean when you ask how you access the drop-down list? I'm not sure I even understand that.

Cheers... Rick

Jeff_Coatsworth
Community Expert
Community Expert
July 22, 2016

?Make sure you're all patched up - IIRC, there was a fix for dropdowns in one of the patches

Known Participant
July 22, 2016

Jeff,

I've been informed that our version of RH2015 was purchased quite recently, after the most recent patch. We should be up to date.

Tom

Jeff_Coatsworth
Community Expert
Community Expert
July 25, 2016

Ran the updates from Help > Updates. No change.

A little history: I just started with this company 2 weeks ago. They haven't done Tech Writing projects for 2+ yrs and I'm not sure if the project file I'm working with is the most recent (there are subtle differences). The project being used by the Help system was generated in RH8 (possibly 9).

The following screen shows the Tell Me More drop-down. These drop-downs only work on the initial screen. After navigating via the TOC, these drop-downs no longer work. This screen is from the Help system currently used by the software.

The next screen is from the current project file. It opens with the TOC activated. The drop-downs don't work and the hotspot images are much larger.


The first image looks like it’s being called via CSH, the second looks like launching it from the index.htm page. So it was an older project that got upgraded – you might try running the Update DHTML Effects in Topics tool to see if it has any impact.