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T
tomb92212784
Known Participant
July 22, 2016
Answered

Drop-downs stop working

  • July 22, 2016
  • 2 replies
  • 1663 views

We have the same set of drop-downs in many of our topic headers. They function as designed when you first access the help system. They stop functioning when you navigate to a different topic. The cursor still changes to the pointed finger when it hovers over the drop-down, but clicking it does nothing.

Also, how do I access the drop-down list?

RH2015 12.0.1.338

This topic has been closed for replies.
Correct answer Captiv8r

Wow. Also note that the drop-down text for both images displays in the same area. I assume that's because the Tell Me More image isn't in an anchored frame and instead is positioned using those spaces in the HTML you mentioned yesterday.

Edit: Scratch that. This was done in Firefox. When I opened the file in Explorer it worked fine. Weird


For anyone that may be following this thread, Tom shared his project with me and after several hours of testing and examination I believe I've figured out what the problem is. It has to do with the See Also control and the frame target attribute.

I've created a video for Tom to review and to try what I suggested to see if it's a fix.

Anxiously awaiting Tom's results.

Cheers... Rick

2 replies

Captiv8r
Captiv8r
Legend
July 22, 2016

In addition to what Jeff has offered, can you elaborate on what you mean when you ask how you access the drop-down list? I'm not sure I even understand that.

Cheers... Rick

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 22, 2016

?Make sure you're all patched up - IIRC, there was a fix for dropdowns in one of the patches

T
tomb92212784Author
Known Participant
July 22, 2016

Jeff,

I've been informed that our version of RH2015 was purchased quite recently, after the most recent patch. We should be up to date.

Tom

Captiv8r
Captiv8r
Legend
July 29, 2016

Enjoy


Okay, some progress but I'm scratching my head on it.

If you open the topic by just opening the Topic HTM page all by itself, the See Also links function.

But once I click the "Show Table of Contents" link to put the topic into the WebHelp frameset, boom. I see the behavior you are referring to. Note that the behavior is identical if the topic is simply opened from the Table of Contents. So this leads me to conclude that this has something to do with the topic being inside the WebHelp frameset.

My default browser is Google Chrome.  So I decided to test in other browsers.


In firefox it seems to work fine.

And in Microsoft Internet Explorer they seem fine as well.

So my conclusion is that it's got something to do with Google Chrome when the topic is inside the frame of a frameset.

So in my efforts, I'm wondering if I would see the same behavior in one of my own projects. So I opened a project and configured a See Also keyword and added a control.

Oddly, it worked just fine for me in my own project. So at this point I'm thinking this is definitely project related. But I'm not exactly sure how.

Still digging... Rick

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