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Chris0089
Known Participant
October 28, 2015
Question

ehlpdhtm.js error in RoboHelp HTML 2015; converting from RoboHelp 8

  • October 28, 2015
  • 1 reply
  • 1170 views

Hello.  I apologize if this has already been asked and answered; I tried a search with no luck.  I am testing RoboHelp 2015 and am converting my RoboHelp 8 projects to do it.

After converting an old project, when I open a topic select View Item, I receive this error:

Whether I select Yes or No, the topic opens but I can't select any of the drop-downs to see the content inside.  This doesn't seem to be a problem for the finished output after I generate the webhelpl, but I still need to be able to just view topics to see how they look.

Any suggestions?

Thanks very much!

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1 reply

Willam van Weelden
Willam van Weelden
Inspiring
October 28, 2015

Can you try running Tools > Update DHTML? Also, if there is a file ehlpdhtm.js in the root of your project (not output), please delete it. That should solve the issue in the preview.

If the issue persists, are you using any DHTML effects such as fade in/out on your pages?

    Captiv8r
    Captiv8r
    Legend
    October 28, 2015

    Willam, doesn't the ehlpdhtm.js file also provide the framework used by the Expanding and Drop-down hotspots as well as topic popups?

    Cheers... Rick

    C
    Chris0089Author
    Known Participant
    October 28, 2015

    Here is some more information.  I don't actually think this has to do with the converted projects.  (I had to switch to testing in Windows 8, and no longer have access to the Windows 7 test at the moment.)  In Windows 8 I converted the same projects and had the same problem, but with a different message.  Instead of an error appearing as soon as I opened the topic, it only appeared when I tried to open a drop-down, and looks like this:

    I tried the same workarounds listed above and the results were the same.

    I then created a blank project completely from scratch, added a drop-down to the first topic, and received the same exact error as above.  I also receive that error when adding an expanding text (also I don't them; just thought I'd test it).  Just like in Windows 7, the drop-down works in Webhelp.

    Could there be a problem with the ehlpdhtm.js file itself?  The date of the file in the C drive is 05-11-15, if that's at all helpful.

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