Error 16

Forum|Forum|10 years ago
October 16, 2015
1 reply
733 views

Just installed Robohelp 2016; it worked for one day, but now I am receiving this Error Message. Uninstalled and reinstalled but got same result; has anyone else seen this??

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Peter Grainge

Community Expert

Try uninstalling with something like Wise 365 or similar. If that fails

then you will need to contact Adobe.

What operating system are you using.

Are the installation files on the same drive you are installing to?

Are you installing to your C drive?

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hacknsmack4321_Author

Participating Frequently

We are on Windows 7 Enterprise; yes install files are on my desktop and are being installed to my C drive.

hacknsmack4321_Author

Participating Frequently

It's not a question of ordering different versions for use with and without admin rights. Admin rights are down to what your IT people set up for users. RoboHelp must be installed by a user with admin rights so IT could install with their logon and then ordinary user can log on. Alternatively IT can just give all the users admin rights.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Hmm, well it was installed by an IT person with admin rights, but when I tried to log in I always received an error message. So I’m confused as to what exactly our issue is. I think our solution may end up being admin rights for all users, as you suggest.

Thanks again – if we make any progress I will update my forum entry.

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