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A
Anonymous
March 18, 2010
Question

Error Message after install

  • March 18, 2010
  • 1 reply
  • 820 views

I am posting this on behalf of one of my co-workers who does not have internet service here at work.  (I know, who doesn't have internet access in the workplace?)

One of our techs installed RH version 8 on a system instead of version 7.  When he realized his error, he uninstalled version 8 and re-installed version 7. Now when this person attempts to work in RoboHelp, they get the following error: "This project is from a newer version of the program. This project is no longer compatible with this program. Please make sure you have the newest version installed."

Any ideas on how to correct this?

Many thanks!

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    March 18, 2010

    Sounds like they need to restore a project backup from when the project was used in RH7. If the project in place was worked on in RH8, you can't bring it back to RH7. A restored backup is the solution.

    A
    Anonymous
    March 18, 2010

    They have touched the project in RH8.  They tried to open the previous

    project created in RH 7 and got this error.  Any other ideas?

    Maggie Prince

    Senior Technical Writer

    The Cincinnati Insurance Companies

    A
    Anonymous
    March 18, 2010

    It's really cut and dried. Any RH7 project opened in RH8 can not be reopened in RH7.

    All you can do is restore a backup that was created in RH7.

    Not sure what you mean by "previous project."


    How do you restore a backup and then open it in the lower version?

    Maggie Prince

    Senior Technical Writer

    The Cincinnati Insurance Companies

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